The principle for forming a portfolio of public services based on the analysis of statistical information

Abstract

One of the key goals of digital transformation in Europe is to transfer 100 % of public services online, in particular, by 2030, all key public services should be online. This process requires the creation of comprehensive services that combine several services provided to the user on one application. The introduction of comprehensive services significantly unloads work of the bodies providing services and significantly simplifies the process of obtaining the results of services for users. Thus, the introduction of comprehensive services significantly improves the process of providing public services for all participants in the process. The formation of complex services is carried out solely on the principle of combining according to a life (business) event or situation. However, as practical experience shows, users often apply for several services at the same time, and these services are not connected by one life event. This can be seen by analyzing statistics on the provision of services by service centers. The use of statistical analysis methods makes it possible to identify a hidden relationship between services. Based on this, a new principle of combining services is formulated. The object of this research is the process of forming a portfolio of services based on this principle. An algorithm for forming a portfolio and providing recommendations for a decision maker has been developed. Recommendations are represented in the form of sets of services that can be included in the portfolio. The application of this principle will expand the range of comprehensive services at the expense of new portfolios. This will simplify and improve the process of providing services for both authorities and users. An example of creating a portfolio of services is considered and recommendations for the application of the proposed methodology are given. Dataset of 84 services was analyzed, it was recommended to create 2 portfolios

Establishing the grouping principle of public services based on the analysis of similarity coefficients

“…In works [4,5], in addition to the principle of combining services by life event, it is proposed to apply other principles of combining services into a portfolio. Thus, in [4], the principle of combining services on the basis of statistical information on the provision of services is considered.…”

“…In works [4,5], in addition to the principle of combining services by life event, it is proposed to apply other principles of combining services into a portfolio. Thus, in [4], the principle of combining services on the basis of statistical information on the provision of services is considered. The combination of services is carried out on the basis of the analysis of correlations between them and the selection of statistically significant connections.…”

“…Conducted studies, which analyzed data on the provision of public services, show that there are cases of users applying for several services at the same time. These services are not related to a certain life event or situation, or the list of documents submitted by applicants for different services is the same or very similar [4,5]. The detection of such services is possible based on the analysis of statistical information on the provision of services and the use of mathematical apparatus to detect hidden dependences between services.…”

Аналіз Впливу Коефіцієнтів Подібності На Склад Портфелів Публічних (Адміністративних) Послуг

“…На основі отриманих матриць сформульовано наступні множини Слід зазначити, що отримані результати, в цілому співпадають з результатами, наведеними в статті [6], за виключенням портфелів 1 та 2 . Це обґрунтовується тим, що в парі послуг Р 3 та Р 5 значення коефіцієнта Жаккара не потрапляє у вказаний діапазон.…”

Application of Association Rules for Formation of Public (Administrative) Services Portfolio

“…Defining the SP formation principles is a very important and relevant problem to improve service providing as well as service reengineering. Paper [4] describes the SP formation process based on the service correlation, which is established as a result of analysis of statistical information about the services providing. It shows the relevancy of recognising different SP formation principles.…”