The Problems Faced by Hotel Security Managers: Antalya Case

Abstract

Trust and security are the common problems for everybody. In this respect, we can imply that the tourists in the accommodation facilities pay more attention to this, which makes the security departments in these facilities more and more important. Accordingly, this study was conducted in order to reveal the problems faced by the managers of the security departments struggling for the tourist to have a peaceful and comfortable holiday while staying in the accommodation facilities. The study was completed according to qualitative research methods design via the interviews with the security managers in the hotels. According to the findings of the research, it was revealed that in the accommodation facilities, there were problems regarding the tourists, security staff, other staff and managers. The most important of these are; the guests drinking too much alcohol and disturbing others (other tourists and staff), and the security staff and other staff being late for work or not coming to work without informing.

Working Women Travelling Alone: Safety and Security Concerns, Issues and Expectations From Indian Budget Hotels

“…Aspects of safety and security services are covered in the literature that is now available on hotel safety and security. Recent research has examined the challenges faced by hotel managers in maintaining security (Efendi, 2020), creating a secure hotel experience for female guests (H. J. Wang & Wu, 2020), the impact of security issues on guest loyalty in hotels (Nwokorie & Igbojekwe, 2019), the compliance of information security policies (X. Wang & Xu, 2021), the evaluation of hotel building fire protection (Prastowo & Indriastuti, 2023), and hotel managers' opinions on the significance of safety and security measures (Anuar et al, 2019).…”

Assessing Security Measures in Bed and Breakfast Organisations: A Case Study from Idutywa and Butterworth in the Eastern Cape Province

“…The main challenge that influences the development of the B&B industry negatively, also includes adverse government policies, and the general absence of guides or policy development on accommodation security, which is very important and should not be under-played for the benefit of the accommodation industry [10]. B&B's create employment, and they are registered businesses, paying tax (income and Vat) to the government to some form of protection, and it would appear that the government is "failing them by taking much time in providing important services required for successful business operations" [3].…”

“…Twenty of the participants were black, which is not surprising as the research area is predominantly black. Efforts were made by the author to ensure that the gender and communication abilities were considered for the research participants to be able to express their opinions freely [3].…”

Aspects Regarding Safety and Security in Hotels: Romanian Experience

“…Efendi [51] indicated that a hotel's security systems must be managed by the personnel in charge. Video systems, either visible or hidden, provide a sense of safety to customers and employees, and they are a priority for hotel managers [52,53].…”

“…The alarm systems installed inside and outside the hotel; in car parks; and in conference halls, offices, and rooms detect unauthorized access, locate the intruders, and alert both employees and authorities, thus protecting the hotel's customers, assets, and facilities [54]. Efendi [51] argued about the different types of internal and external sensors which detect movement and vibrations and which include technical systems [55] capable of sending signals to the hotel's employees and of alerting about any suspicious activity.…”