The Product–Service System Supply Chain Capabilities and Their Impact on Sustainability Performance: A Dynamic Capabilities Approach

Abstract

In response to competition and other market challenges, many consumer manufacturing companies are offering Product–Service Systems (PSSs) in order to improve their sustainability performance. This paper aims to examine the relationship between the PSS supply chain (SC) capabilities and sustainability performance. It empirically investigates a framework that hypothesises the impact of seven PSS SC capabilities on sustainability performance. Data were collected from 447 official motorcycle service partners in Indonesia and analysed using structural equation modelling. The findings reveal that innovative service delivery and sustainable product–service capability positively affect sustainability performance, whereas partner development, reflexive control, and re-conceptualisation positively affect sustainable product–service capability. The results also validate that collaboration and knowledge assessment do not directly affect sustainability performance. A contribution of this study is the innovative use of quantitative methods to provide empirical evidence that the PSS SC capabilities can contribute to sustainability performance, directly and indirectly. It also broadens the utilisation of Dynamic Capabilities (DCs) in PSS SC research. The findings also guide managers and decision-makers in the implementation of the PSS SC capabilities required to enhance sustainability performance.

Avenues of decarbonisation in the dynamics of processed food supply chains: Towards responsible production consumption

“…(PR7) Shabir et al [ 21 ]; Sharma and Tyagi [ 65 ]; Dora et al [ 66 ] Research and development initiatives (H3) Rendering necessary technical support and expertise. (PR8) Dewi et al [ 67 ]; Kumar et al [ 68 ]; Jabbour et al [ 69 ]; Tsolakis et al [ 70 ] An innovative solution to promote sustainable practices. (PR9) Joshi et al [ 71 ]; Mahroof et al [ 72 ]; Martin-Rios et al [ 73 ]; Gupta et al [ 74 ] Distribution initiatives (H4) Low carbon distribution logistics practices.…”

Indonesia in the Headlight: Fighting Sustainability Through the Implementation of the Product-Oriented Product-Service Systems

“…To achieve sustainability, there are three categories based on the life cycle of the product, including sustainable product design and development, sustainable manufacturing processes, and sustainable end-of-life management [8]. Sustainable product design aims to reduce hazardous materials and waste, increase recovery through maintenance and repair, rework, and recycling [9]. Sustainable manufacturing processes include reducing energy consumption and CO2 emissions in adherence to government standards.…”

“…Both can be achieved by proposing the concept of product-oriented Product-Service Systems (PSS). This approach has shifted the paradigm of manufacturing and selling towards providing an integrated solution of product and service [9]. Examples related to the automotive industry include refurbishment product offerings, take-back product offerings, warranty contracts, maintenance contracts, spare parts and component offerings, and fuel efficiency information services [10].…”

“…This study has several justifications. First, there is still limited literature on PSS in the context of developing countries [9]. In a recent systematic literature review on PSS by Kurpiela and Teuteberg [16], strong contributions were found from developed countries.…”

Motorcyclists’ Stopping Position at 4-Legged Signalised Intersections

“…Increasing disposable incomes among Malaysians means that people have extra income can be allocated towards discretionary purchases, such as motorcycles after covering essential expenses [7] [8]. In terms of improved vendor capabilities, the manufacturers can produce motorcycles with better quality, innovative features, and competitive pricing [9] [10]. These improvements collectively enhance the overall competitiveness of the Malaysian motorcycle market, attracting more consumers and potentially expanding the market, taking the industry to new heights [5].…”