The Psychology of Fitness Center Members: An Examination of Turkish Fitness Clubs

Şirin, Erkan Faruk; Öztaş, Mehmet; Sevilmiş, Ali

doi:10.1080/24704067.2023.2209103

Cited by 7 publications

(9 citation statements)

References 65 publications

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“…At this point, it appears customer trust was not sufficient to create behavioral intentions. When some research in the literature is investigated, loyalty emerges as a significant factor in the development of behavioral intentions (Şirin et al. , 2023).…”

Section: Discussionmentioning

confidence: 99%

“…(2020), customer trust from studies by Glaveli et al. (2021), Koh and Hur (2019) and Şirin et al. (2023) and behavioral intention from studies by Çevik and Sevilmiş (2022), Sevilmiş et al.…”

Section: Methodsmentioning

confidence: 99%

“…Post-consumption constructs such as satisfaction, customer trust, perceived value and behavioral intention have been frequently researched to understand and improve customer behavior in order to ensure business continuity in the fitness industry (García-Fernández et al. , 2018; Şirin et al. , 2023).…”

Section: Introductionmentioning

confidence: 99%

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Dimensions and outcomes of experiential quality in the fitness industry: the case of Turkey

Sevilmiş,

Doğan,

Gálvez-Ruiz

et al. 2024

IJSMS

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PurposeThe user experience during the use of activities and services is a fundamental aspect for sports managers and can provide a competitive advantage. The purpose of this study was to identify the dimensions of experiential quality and the relationship of this construct with customer trust and customer satisfaction in achieving behavioral intention.Design/methodology/approachUsing a convenience sampling technique, a total of 322 gym users in Turkey participated. A two-step approach was used to test both the model and the research hypotheses [confirmatory factor analysis (CFA) and structural equation modeling (SEM)].FindingsThe interaction quality, physical environmental quality, outcome quality and enjoyment quality were positively related to experiential quality. Similarly, the experimental quality was positively related to customer satisfaction and customer trust. Finally, customer satisfaction was related to behavioral intentions.Originality/valueThis study provides empirical evidence about the importance of experiential quality to gain a competitive advantage in the context of fitness centers.

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Section: Discussionmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

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Dimensions and outcomes of experiential quality in the fitness industry: the case of Turkey

Sevilmiş,

Doğan,

Gálvez-Ruiz

et al. 2024

IJSMS

Self Cite

View full text Add to dashboard Cite

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“…Additionally, according to Brodie et al. (2011) customer engagement driven by particular circumstances leads to a higher perceived customer value as well as greater satisfaction (Şirin et al. , 2023).…”

Section: Literature Reviewmentioning

confidence: 99%

The effect of perceived quality and customer engagement on the loyalty of users of Spanish fitness centres

Gálvez-Ruiz,

Calabuig,

Grimaldi-Puyana

et al. 2023

ARLA

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PurposeThe purpose of this paper is to analyse the influence of perceived quality and customer engagement on perceived value and satisfaction in a model to evaluate loyalty in users of fitness centres.Design/methodology/approachThrough an online questionnaire, the study uses a large sample of 6,584 users from 44 low-cost fitness centres from different cities in Spain. After validating the measurement model, the hypotheses were tested through structural equation (SEM) modelling technique, noting the existence of significant relationships.FindingsThe results showed that two dimensions of perceived quality have a positive influence on perceived value (employees) and satisfaction (facilities). However, the enthused participation dimension of customer engagement also indicated an important impact on perceived value and satisfaction, thus confirming the influence of this dimension in the context of sports services for users' loyalty.Originality/valueWith a large sample, the importance of this study lies in the use of strategies to achieve a greater influence on perceived value and satisfaction, with the aim of increasing customer loyalty in fitness centres. This is why, in addition to the service quality, the influence of the customer engagement dimensions is included, which have not been previously analysed in this emerging business model.

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“…Consequently, researchers and practitioners have explored ways to effectively recruit and retain consumers to foster the growth and sustainability of the fitness industry (Kim, 2021). Scholars have suggested several factors that help fitness centers achieve consumer retention and acquisition, such as satisfaction, perceived value, and member identity (Kim, 2021; Pedragosa et al ., 2023; Şirin et al ., 2023). Despite these research efforts, fitness centers continue to encounter challenges in retaining consumers, largely attributed to the intense competition in the industry (Kim, 2021).…”

Section: Introductionmentioning

confidence: 99%

Validating two shortened versions of the fitness switching cost scale

Kim,

Lee

2024

IJSMS

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PurposeAlthough the fitness switching costs scale (FSCS) was shown to have sound psychometric properties, the length of the 54-item may impose burdens on survey participants and present methodological and analytic challenges for researchers and practitioners. Therefore, the present study shortened and validated two versions of the FSCS, namely the 33-item FSCS (FSCS-33) and the 11-item FSCS (FSCS-11).Design/methodology/approachIn Study 1 (n = 411), the most useful items from the FSCS for the FSCS-33 and FSCS-11 were identified using item response theory (IRT). Study 2 (n = 391) and Study 3 (n = 400) assessed the psychometric properties of the FSCS-33 and FSCS-11, respectively, using partial least squares structural equation modeling.FindingsThe FSCS-33 and FSCS-11 demonstrated strong reliability and validity in assessing switching costs in fitness centers.Originality/valueThe psychometrically sound short-form scales provide researchers and practitioners with convenient and accurate means of measuring switching costs in fitness centers.

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The Psychology of Fitness Center Members: An Examination of Turkish Fitness Clubs

Cited by 7 publications

References 65 publications

Dimensions and outcomes of experiential quality in the fitness industry: the case of Turkey

Dimensions and outcomes of experiential quality in the fitness industry: the case of Turkey

The effect of perceived quality and customer engagement on the loyalty of users of Spanish fitness centres

Validating two shortened versions of the fitness switching cost scale

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