The Psychometric Properties of the Nursing Warmth Behavior Scale Chilean version 35-item Likert Scale in the Puerto Rican Sample

Abstract

Many clinical patients may experience unpleasant customer satisfaction in hospitals and other health facilities when receiving medical treatment. However, patient satisfaction may be measured and noticeable in clinical observations as well as the patient's follow up appointment and treatment provided by nurses and the medical staff. Also, when each patient receives individual attention while integrating a holistic patient care approach can improve the services and customer satisfaction. Hospitals must provide adequate supervision and work with experienced medical staff and management regarding health services, primarily focusing on nursing personnel. Most of the nurses in clinical cases spend more time with aiding patients, and medical care plays an essential role in patient satisfaction. Evaluating patient care satisfaction, some medical facilities and hospitals may not take into consideration that patient satisfaction is an indicator of quality and control. Care satisfaction may help to determine health-care delivery and performance and other health system awareness, especially paying attention to the nursing staff. Nurses have a vital and direct role in the healthcare of clinical patients.