The quality of servitization in project-oriented organizations

Zighan, Saad; Bamford, David; Reid, Iain; EL-Qasem, Ahmed

doi:10.1108/ijqrm-02-2022-0055

Cited by 4 publications

(6 citation statements)

References 74 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Sorina (2014) posits that real estate market strongly influence the entire economy. According to Zighan, Bamford, and Reid (2018), the growth or decline of real estate sector considerably affects the general growth or decline of a country's economy.…”

Section: Performance Of Real Estate Development Projectsmentioning

confidence: 99%

Intra-Company Loans in Foreign Direct Investment and Performance of Real Estate Development Projects in Kenya

Mwaita¹

2023

economit

View full text Add to dashboard Cite

Foreign Direct Investment has over the years been a critical player in economic growth of mot countries across the globe. One of the key aspects that have defined the success of FDIs is the intra-company loans, which act as a source of affordable, effective and accessible funding to the FDI projects. In Kenya, FDIs have been instrument in economic growth and development, and one of the industries they have been centred on is the real estate development projects. However, very little is known empirically on how FDIs through intra-company loans have contributed to the success of the sector, hence the motivation of this paper. Descriptive research design was used while the target population was the real estate companies in Westlands, Nairobi County. There are forty-eighty registered real estate companies in this area. The units of observation were the directors, finance officers and investment managers from the forty-eight companies. This made a total of one hundred and forty-four respondents. Purposive sampling method was employed where the company directors, finance officers and investment managers were purposively picked. The data was collected using structured questionnaires and analyzed through descriptive and inferential statistical analysis techniques. The findings revealed that intra-company loans significantly and positively influenced the performance of real estate development projects in Westlands Sub-County. Government policy was also found to significantly moderate the relationship between intracompany loans and performance of the real estate development projects. The study concluded that through intra-company loans, the real estate development projects performed better. It is therefore recommended that the real estate development companies through their management embrace FDIs through intra-company loans so as to stir the performance of their development projects.

show abstract

Section: Performance Of Real Estate Development Projectsmentioning

confidence: 99%

Intra-Company Loans in Foreign Direct Investment and Performance of Real Estate Development Projects in Kenya

Mwaita¹

2023

economit

View full text Add to dashboard Cite

show abstract

“…These changes are reflected in organizational ability to develop a new business model, management practices, organizational culture, structure, operations system, and capabilities that fit the provision of services (c.f. Neely 2008;Fisk et al 2011;Nuutinen and Lappalainen 2012;Kastalli and Van Looy 2013;Finne et al 2013;Baines and Lightfoot 2014;Benedettini et al 2015;Zighan et al 2018). Table 1 below summarizes the literature on the impact of service provision.…”

Section: Servitizationmentioning

confidence: 99%

“…The literature emphasizes that product-oriented design is inappropriate for service provision (Oliva and Kallenberg 2003;Gebauer et al 2012). Service features, such as heterogeneity and flexibility, contradict the traditional product-orientation features, such as productivity, standardization, efficiency, and effectiveness (Baines and Lightfoot 2014;Zighan et al 2018). Nevertheless, moving to a services-orientation may cause inconsistencies in the organization's operation system, leading to a potential strategic failure, in which case, an effective organizational change process should be put in place (Oliva and Kallenberg 2003;Gebauer et al 2012).…”

Section: Organizational Capabilitiesmentioning

confidence: 99%

“…This change is accompanied by a shift from a competition-based strategy in terms of manufacturing a product towards a product-service system (Bikfalvi et al 2013;Gaiardelli et al 2021), which is a process that is widely recognized as servitization (Baines et al 2017;Kowalkowski et al 2017). Servitization is a term used to label the strategy of moving from offering a product to offering value-in-use through integrating services into products and eventually operating in product-service systems (Zighan et al 2018). Since Vandermerwe and Rada (1988) introduced the servitization concept, several studies advocate the integrative view of products and services, emphasizing the importance of the service element in creating more customer value (Smith et al 2014).…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Dual focus: service-product orientation to manage the change paradox following servitization strategy

Zighan

Abualqumboz

2022

Serv Bus

View full text Add to dashboard Cite

This paper examines the change management process throughout the servitization strategy.Evidence was collected through 41 semi-structured interviews from four case studies. The study finds that synergistic interaction between product and service systems will create greater customer value when following the servitization strategy. This paper complements extant research on change management in servitization by proposing apparent change as a relaxed strategy to allow for changes following servitization with delicate alignment with existing organizational values and culture. The paper provides theoretical and managerial implications that draw on a balanced focus on both product and service instead of evolutionary or revolutionary strategies towards service.

show abstract

“…Introducing services in project-based organisations requires different processes and capabilities that are not widely discussed in the literature (Miterev et al, 2017a). The importance of servitization capabilities in project-based organisations stems from the need to deal with the diverse services within diverse project life-cycle (Sousa et al, 2017, Zighan et al, 2018. Therefore, companies need to combine suitable capabilities in order to successfully introduce the services (Raddats et al, 2015.…”

Section: Introductionmentioning

confidence: 99%

A capability perspective on service provision in project-based organisations

Zighan¹,

Kalha²,

Bamford³

et al. 2021

IJSOM

View full text Add to dashboard Cite

The theoretical underpinnings related to the required capabilities of service provision remain under development. Hence, this study aims to explore the pathway for service business development in project-based organisations. Using a qualitative case study approach, 30 interviews were conducted with project-based organisations from five different industries in eight countries. Thematic analysis techniques were used to analyse the data. Upon which, this study identifies the essential capabilities for the successful implementation of servitization strategies; these direct the projects to be customer orientated and sustain the core operations of service provision. Adopting dynamic capability theory, the study offers a roadmap for how project-based organisations develop and gain these capabilities. The results indicate a difference between the companies in developed as opposed to developing countries, when building their capabilities. The study contributes to the body of knowledge and proposes to decision makers the use of effective processes to help align project operations and service provision activities. It explains how project-based organisations reconfigure their resources to build essential capabilities to provide services. Moreover, the study highlights the differences between developed and developing countries in terms of the capabilities used and how they develop them.

show abstract

The quality of servitization in project-oriented organizations

Cited by 4 publications

References 74 publications

Intra-Company Loans in Foreign Direct Investment and Performance of Real Estate Development Projects in Kenya

Intra-Company Loans in Foreign Direct Investment and Performance of Real Estate Development Projects in Kenya

Dual focus: service-product orientation to manage the change paradox following servitization strategy

A capability perspective on service provision in project-based organisations

Contact Info

Product

Resources

About