The relation between BPM culture, BPM methods, and process performance: Evidence from quantitative field studies

Schmiedel, Theresa; Recker, Jan

doi:10.1016/j.im.2019.103175

Cited by 47 publications

(53 citation statements)

References 91 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Mikalef et al, 2019b;Müller et al, 2018;). These and several other studies provide support to the idea that BDA resources need to be cultivated based on the type of process innovation capability they are targeted towards (Bouncken et al, 2018;Liu et al, 2018), as well as on contextual factors of the environment and the organisation (Schmiedel et al, 2019;Zelt et al, 2019). Such findings also are in line with a growing body of research in business process management literature which advocates a holistic perspective (Rosemann & De Bruin, 2005;Vom Brocke & Rosemann, 2010;Vom Brocke et al, 2014b).…”

Section: Introductionsupporting

confidence: 74%

Examining the interplay between big data analytics and contextual factors in driving process innovation capabilities

Mikalef

Krogstie

2020

European Journal of Information Systems

177

View full text Add to dashboard Cite

The potential of big data analytics in enabling improvements in business processes has urged researchers and practitioners to understand if, and under what combination of conditions, such novel technologies can support the enactment and management of business processes. While there is much discussion around how big data analytics can impact a firm's incremental and radical process innovation capabilities, we still know very little about what big data analytics resources firms must invest in to drive such outcomes. To explore this topic, we ground this study on a theory-driven conceptualisation of big data analytics based on the resource-based view (RBV) of the firm. Based on this conceptualisation, we examine the fit between the big data analytics resources that underpin the notion, and their interplay with organisational contextual factors in driving a firm's incremental and radical process innovation capabilities. Survey data from 202 chief information officers and IT managers working in Norwegian firms are analysed by means of fuzzy set qualitative comparative analysis (fsQCA). Results show that under different combinations of contextual factors the significance of big data analytics resources varies, with specific configurations leading to high levels of incremental and radical process innovation capabilities.

show abstract

Section: Introductionsupporting

confidence: 74%

Examining the interplay between big data analytics and contextual factors in driving process innovation capabilities

Mikalef

Krogstie

2020

European Journal of Information Systems

177

View full text Add to dashboard Cite

show abstract

“…In order to understand the long-term impacts of our identified and further factors on BPM culture, future research should use multiple points in time to assess the changes in BPM culture. In the context of public administration, Schmiedel et al (2020) suggest a direct impact of BPM methods on process performance that is only partially mediated by BPM culture and they argue that ''the adherence to respective techniques may leave no room for interpretation in contexts that follow strict operating procedures'' (p. 9). With the call for and adoption of more agile methods (Mergel et al 2020) in public administration and the ongoing digital transformation as witnessed in the public sector (Mergel et al 2019), we assume changes in process management and execution as well and -consequently -a changing role of BPM culture.…”

Section: Researchmentioning

confidence: 99%

“…To address this issue, Schmiedel et al (2014) developed a framework of BPM culture and a standardized questionnaire to measure process-oriented culture in organizations, the BPM Culture Assessment. This instrument was tested with respondents from various industries such as information technology, banking & financial services and engineering & construction (Schmiedel et al 2014(Schmiedel et al , 2020. However, only a very small number of public sector respondents was included and the results were not analyzed with regard to the different sectors and contexts.…”

Section: Introductionmentioning

confidence: 99%

Business Process Management Culture in Public Administration and Its Determinants

2021

View full text Add to dashboard Cite

Public administration institutions increasingly use business process management (BPM) to innovate internal operations, increase process performance and improve their services. Research on private sector companies has shown that organizational culture may impact an organization's BPM and this culture is often referred to as BPM culture. However, similar research on public administration is yet missing. Thus, this article assesses BPM culture in Germany’s municipal administration. 733 online survey responses were gathered and analyzed using MANOVA and follow-up discriminant analyses to identify possible determinants of public administration’s BPM culture. The results indicate that the employees’ professional experience and their responsibility influence the assessment of BPM culture, as does the size of a municipality. Based on these findings, the article proposes testable relationships and an agenda for further research on BPM culture in public administration.

show abstract

“…The theme of Process Management has been approached over the last decades from a perspective of linear and isolated to a more integrated and systemic view, assisting in the documentation, analysis, and improvement of business processes (Schmiedel et al, 2020). The concepts of "process" started to be part of the daily life of organizations, more specifically in the production sector, with the approaches of Manufacturing Resources Planning (MRP II) and factory layout (Aghabaghery et al, 2020).…”

Section: Historical Background Of Bpm and Applications Of Meiomentioning

confidence: 99%

Business process management (bpm) application through strategy, indicators and operations model (meio): a health service company case

Zani

Borges

Severo

et al. 2021

Ind. Jour. Manag. & Prod.

View full text Add to dashboard Cite

Business Process Management (BPM) is an approach to analyze and improve main activities of a company continuously. It seeks consistent results aligned with the strategic objectives. There are several approaches to the application of BPM, which focus on specific aspects of the company, not meeting all their needs. The Strategy, Indicators and Operations Model (MEIO), developed by Müller (2003), compiles the fundamental points of each isolated approach, creating a single model. The objective of this work is to provide a step-by-step application of the BPM aspects of MEIO in a practical case: a reference company that provides health services. Also, it provides a framework for organizing and connecting the various components of a product or service to its value chain. Through MEIO, a general analyze of the Company under study was made and the process “payment of invoices from providers” was detailed. Improvements were suggested based on a deeper investigation of the activities involved. The results include: (i) creation of rules engine to validate the procedures to be launched according to coverage, shortage, and contract; (ii) receiving procedure and cost audits separately and; (iii) digitalization and automatization of repetitive and manual activities.

show abstract

The relation between BPM culture, BPM methods, and process performance: Evidence from quantitative field studies

Cited by 47 publications

References 91 publications

Examining the interplay between big data analytics and contextual factors in driving process innovation capabilities

Examining the interplay between big data analytics and contextual factors in driving process innovation capabilities

Business Process Management Culture in Public Administration and Its Determinants

Business process management (bpm) application through strategy, indicators and operations model (meio): a health service company case

Contact Info

Product

Resources

About