The relation between online protection regulations and the intention to ‎use e-services/age perspective : A case study from Hungary

Alassaf, Pierre; Bahna, Miriam; El-assaf, Basem Munir

doi:10.17676/hae.2020.38.15

Cited by 2 publications

(3 citation statements)

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“…While Alassaf et al assessed the respondents' differences in reaction to the increased online protection regulations and their intention to use e-services, taking age as a moderator factor, they found 60% of users aged 40 to 55 do not prefer to execute their transactions online due to increased complexity of the security protection mechanism [69].…”

Section: Intention To Keep Using E-services (Future Willingness To Us...mentioning

confidence: 99%

“…Nevertheless, Alassaf et al discussed the increasing complexity of online security protection impact on users' intentions to use e-services regarding their age and confirmed age relation with intentions to use e-services [69].…”

Section: Control Variablesmentioning

confidence: 99%

“…Due to the importance of the generation that is 46-65 years old, for that generation, especially for the next 10 years as e-services will be dominating and one of the main-if not the main-channels that provide services considering that digitized technology is the essential base for development in all perspectives of life [90], it is important to raise the intention to keep using e-services. This study suggests conducting comprehensive research regarding finding solutions to increase older generations' intention to use eservices, taking into account that the increased complications related to privacy and security of e-services are some of the main obstacles for the older generation to be involved in eservices interactions [69].…”

Section: Implications and Future Research Directionsmentioning

confidence: 99%

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The Impact of ‘Compulsory’ Shifting to Use e-Services during COVID-19 Pandemic Restrictions Period on e-Services Users’ Future Attitude and Intention “Case Study of Central European Countries/Visegrád Group (V4)”

Alassaf

Szalay

2022

Sustainability

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This study takes advantage of COVID-19 experience in regards of ‘compulsory’ shifting toward using e-services to evaluate Central European countries’ citizens’ future attitude and intention to keep using e-services after COVID-19 pandemic precautionary measures end regarding the case study of Visegrád Group (V4) countries: Czech, Hungary, Poland and Slovakia, considering the impact of users’ satisfaction with e-services during that period, taking age and gender as control variables. Total of 354 survey responses used in analyzing distributed questionnaire answers. The study found 84% of V4 countries’ users between 18–35 years old were satisfied and willing to keep using e-services, whereas only 44.5% of 46–55-year-old users have this future willingness, the vast majority of oldest respondents between 56–65 don’t intend to keep using e-services after COVID-19 pandemic precautionary measures end, while only 16.6% having the intention to do so. Moreover, this research finds no impact of gender on e-services satisfaction, attitude and intention in regard to the study. One of the main contributions of this study is raising attention to the decreasing intentions to keep using e-services among users above 35 as their age increases, addressing this weakness is very important to involve older generations in future digitizing-projects and successful e-government implementation.

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Section: Intention To Keep Using E-services (Future Willingness To Us...mentioning

confidence: 99%

Section: Control Variablesmentioning

confidence: 99%

Section: Implications and Future Research Directionsmentioning

confidence: 99%

See 1 more Smart Citation

The Impact of ‘Compulsory’ Shifting to Use e-Services during COVID-19 Pandemic Restrictions Period on e-Services Users’ Future Attitude and Intention “Case Study of Central European Countries/Visegrád Group (V4)”

Alassaf

Szalay

2022

Sustainability

Self Cite

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Worker’s Satisfaction and Intention toward Working from Home—Foreign Non-EU Citizens vs. National Workers’ Approach: Case Study of Central European Countries (Visegrád Group (V4))

Alassaf

El-assaf

Szalay

2023

Administrative Sciences

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The COVID-19 lockdown has brought about many sudden changes in the social and work environment, causing organizations and businesses to change work conditions to adapt to the new situation which has affected millions of workers who shifted to telework. The teleworkers’ variations in gender, age, residency situation, status as national or foreign employees, and many other aspects create differences in their response toward the telework experience. This study attempts to fill the literature gap concerning the differentiation in response between national and foreign employees’ satisfaction with the working from home experience and their future intention to work from home, with a case study of the Visegrád Group as an example from Central European countries. The study found that 84.4% of teleworkers were satisfied with working from home, but no significant difference was found between national and foreign teleworkers in their satisfaction with the telework experience; this satisfaction mainly derives from allocating the gained time to social–personal activities. A surprising result presented by this research is that, in spite of the fact that foreign non-EU-citizen workers were satisfied with the teleworking experience, they do not tend to work from home due to fears of losing their jobs and residence permits, whereas national teleworkers have the intention to work from home if given the opportunity. Another important addition of this study is the development of a new scale specifically for measuring employee satisfaction with working from home instead of using traditional job satisfaction scales.

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The relation between online protection regulations and the intention to ‎use e-services/age perspective : A case study from Hungary

Cited by 2 publications

References 0 publications

The Impact of ‘Compulsory’ Shifting to Use e-Services during COVID-19 Pandemic Restrictions Period on e-Services Users’ Future Attitude and Intention “Case Study of Central European Countries/Visegrád Group (V4)”

The Impact of ‘Compulsory’ Shifting to Use e-Services during COVID-19 Pandemic Restrictions Period on e-Services Users’ Future Attitude and Intention “Case Study of Central European Countries/Visegrád Group (V4)”

Worker’s Satisfaction and Intention toward Working from Home—Foreign Non-EU Citizens vs. National Workers’ Approach: Case Study of Central European Countries (Visegrád Group (V4))

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