The Relationship between Customers and Community Pharmacies during the COVID-19 (SARS-CoV-2) Pandemic: A Survey from Italy

Baratta, Francesca; Ciccolella, Michele; Brusa, Paola

doi:10.3390/ijerph18189582

Cited by 5 publications

(10 citation statements)

References 10 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…1. Study selection process 22) 스페인에서 실시된 병원약 국-지역약국 협력 서비스에 대하여는 98%, 38,41) 미국에서 제 공된 코로나19 검사 서비스는 99%, 40) 스위스에서는 코로나 19 백신 예방접종에 대해 99% 42) 등으로 높게 보고되고 있다. 연구에 참여한 환자들은 지역약사가 제공하는 정보의 유용성 을 긍정적으로 평가하며 이를 확대할 것을 기대하였다.…”

Section: 연구 결과unclassified

“…연구에 참여한 환자들은 지역약사가 제공하는 정보의 유용성 을 긍정적으로 평가하며 이를 확대할 것을 기대하였다. 22,40,42) 격리가 상당기간 엄격히 지속되었던 이탈리아에서는 온라인 상담, 가정으로 약품 전달 서비스 등 지역약국에서 제공하는 서비스의 확대 필요성을 제기하였다. 22) 엄격한 격리가 적용된 뉴질랜드에서도 의료기관으로부터 전자 처방을 받아 가정으 로 약품을 전달하는 비대면 서비스가 팬더믹 상황 종료 후에 도 유지되기를 희망하였다.…”

Section: 연구 결과unclassified

“…22,40,42) 격리가 상당기간 엄격히 지속되었던 이탈리아에서는 온라인 상담, 가정으로 약품 전달 서비스 등 지역약국에서 제공하는 서비스의 확대 필요성을 제기하였다. 22) 엄격한 격리가 적용된 뉴질랜드에서도 의료기관으로부터 전자 처방을 받아 가정으 로 약품을 전달하는 비대면 서비스가 팬더믹 상황 종료 후에 도 유지되기를 희망하였다. 29) 근접 거리에 있는 지역약국이 접근성 높고 및 환자 요구에 대 한 반응성이 좋은 점이 긍정적 요인으로 거론되었으며, 38,40,42) 감염 위험이 낮아 안심이 된다는 의견도 있었다.…”

Section: 연구 결과unclassified

“…29) 근접 거리에 있는 지역약국이 접근성 높고 및 환자 요구에 대 한 반응성이 좋은 점이 긍정적 요인으로 거론되었으며, 38,40,42) 감염 위험이 낮아 안심이 된다는 의견도 있었다. 29,38) 환자 등 이 제기한 개선이 필요한 부분은 의사와 협업 강화, 22) 기관간 협력 강화, 38) 환자 돌봄 기술 향상 필요, 22) 사생활 보호에 취약 한 환경, 38) 예약시스템 개선, 24) 진단검사 기관 등록 지역약국 수(the number of community pharmacies with CLIA-Waivers), 30) 약사 처방 수 46) 등 객관적 지표를 포함하 였다. 그 외 병원약국-지역약국 간 협력 서비스에 대한 경제성 평가를 실시한 연구가 1건 있었다.…”

Section: 연구 결과unclassified

See 3 more Smart Citations

A Scoping Review on the Expected Role of Community Pharmacists in the Era of COVID-19 Pandemic Crisis Across OECD Countries

Lee

2022

Korean J Clin Pharm

View full text Add to dashboard Cite

Objective: Community pharmacists are frontline health care providers, but have been considered as underutilized professionals on a daily basis. The purpose of this scoping review was to identify information about the impact of the COVID-19 pandemic on community pharmacy services and to evaluate new services that could be applicable. Methods: We searched MEDLINE and EMBASE for studies published up to January 10, 2020. Search terms consisted of keywords relevant to this review, including "COVID-19", "community pharmacy", and "community pharmacist". This review targeted studies of pharmacist services provided by community pharmacies in OECD member countries during the COVID-19 pandemic period. Results: Twenty-seven studies were included in this review. Changes in community pharmacist services due to the COVID-19 pandemic were broadly classified into four categories. First, as the face-to-face services became challenging, various non-face-to-face services were being tried. Second, community pharmacists directly participated in the services to prevent the spread of COVID-19. Third, community pharmacists made efforts to support continuity of care for patients who experienced difficulties due to the reduced professional care as health and medical resources are concentrated in response to COVID-19. Fourth, community pharmacist services were emerging, targeting patients suffering from greater health inequality during the pandemic. Patients expressed high demand and satisfaction for the service of the community pharmacist, and pharmacists reported self-efficacy and professional pride. Conclusion: This study demonstrated that in the era of the COVID-19 pandemic, various community pharmacist services have been tried and received positive evaluations from patients in several OECD countries.

show abstract

Section: 연구 결과unclassified

See 2 more Smart Citations

A Scoping Review on the Expected Role of Community Pharmacists in the Era of COVID-19 Pandemic Crisis Across OECD Countries

Lee

2022

Korean J Clin Pharm

View full text Add to dashboard Cite

show abstract

“…During the global coronavirus disease 2019 (COVID-19) pandemic, which the World Health Organisation described as an “infodemic”, a phenomenon where false and misleading information can result “to mistrust in health authorities and undermines the public health response” (2022), the importance of regulatory processes of pharmaceutical products was further intensified. A number of studies also stressed the accessibility of community pharmacists (Baratta et al ., 2021, p. 18) and as an extension their “responsibility in providing accurate patient education and health information” (Al-Daghastani et al. , 2021, p. 10).…”

Section: Introductionmentioning

confidence: 99%

An investigation into the information-seeking behaviour of professionals, working within the pharmaceutical manufacturing sector in Ireland

Browne

Μαρτζούκου

2022

View full text Add to dashboard Cite

PurposeThis research aimed to investigate the information-seeking behaviour (ISB) and information needs of different professional groups within the pharmaceutical manufacturing sector in the Republic of Ireland (i.e. for what purpose information is acquired), the information sources professional groups use (including in-house documentation, regulations, industry guidelines, standards and colleagues) and the factors, which influence professional groups' choice of information sources. Furthermore, the research explored the perceived level of support that exists towards knowledge and information sharing.Design/methodology/approachA quantitative non-experimental research design, comprising of a self-completion survey questionnaire, was used to examine a number of information-seeking variables: information triggers, information sources and source influencers as well as information sharing enablers. It was related to four professional tasks: process technology/process development, regulatory support and quality/compliance support and engineering.FindingsThe research provides new insights into the ISB of pharmaceutical professionals working within a highly regulated and high-performance production environment, including a greater understanding of the context in which professional groups experience information needs. The levels of agreement observed in relation to employees' perception of information-sharing enablers indicated an overall positive level of information sharing.Research limitations/implicationsThe study points to largely echoed previous findings which suggest that individual work role associated tasks prompt particular information needs. Further to this, work role associated tasks have a bearing on information source selection. Pharmaceutical professionals engaged in positive levels of information and knowledge sharing, relying on procedures, other colleagues and internal documentation as information sources. The participants also indicated a high level of agreement in respect to the value of available subject matter experts as information-sharing enablers.Practical implicationsOrganisations should aim to create opportunities for adequate time to share information and organisational structures, facilitating an overall organisational culture of sharing. A focus on information sharing through forums, seminars, meetings and working groups could enhance information sharing, through the development of communities of practice.Social implicationsPharmaceutical professionals relied on trustworthiness and quality as professional' top information source-influencing factors. Furthermore, the study demonstrated that working within a high-performance, target-driven and time-constrained production environment brings a particular contextual impact, where frequent urgent information triggers are experienced. These contextual factors warrant further investigation.Originality/valueA paucity of information exists with respect to the ISB of professionals, working within the pharmaceutical manufacturing sector, which is a sector known for its high level of information use and production. This paper offered an original empirical investigation of the ISB of professionals, working within the pharmaceutical manufacturing sector in the Republic of Ireland, focussing on key professional tasks. The research also addressed the level of support available for knowledge and information sharing.

show abstract

Community pharmacists as vaccinators in the Italian SARS-CoV-2 immunization campaign: implications beyond the pandemic

2023

Self Cite

View full text Add to dashboard Cite

The Relationship between Customers and Community Pharmacies during the COVID-19 (SARS-CoV-2) Pandemic: A Survey from Italy

Cited by 5 publications

References 10 publications

A Scoping Review on the Expected Role of Community Pharmacists in the Era of COVID-19 Pandemic Crisis Across OECD Countries

A Scoping Review on the Expected Role of Community Pharmacists in the Era of COVID-19 Pandemic Crisis Across OECD Countries

An investigation into the information-seeking behaviour of professionals, working within the pharmaceutical manufacturing sector in Ireland

Community pharmacists as vaccinators in the Italian SARS-CoV-2 immunization campaign: implications beyond the pandemic

Contact Info

Product

Resources

About