The relationship between human resource management practices and organisational citizenship behaviour

Abstract

This study aims at providing empirical evidence on the extent to which organisational commitment mediates and strengthens the relationship between human resource management practices and organisational citizenship behaviour amongst administrative staff working in Jordanian universities.Design/methodology/approach: Data were gathered using a questionnaire. The population of the study consisted of administrative staff working at 29 universities. A total of 350 employees participated in the study. Data analysis involved the computation of descriptive statistics, as well as structural equation modelling, factor analysis, regression and correlation analysis.Finding/results: The results of the study indicated that the human resource management practices, organisational commitment, and organisational citizenship behaviour were statistically significant. Moreover, it was found that human resource management practices through organisational commitment impact organisational citizenship behaviour. Practical implication:The literature supports that organisational citizenship behaviour promotes the effective functioning of any organisation as well as contributing to the overall success of the organisations. Therefore, there is a need to conduct studies that concentrate on how to improve organisational citizenship behaviour so that organisations can sustain performance.Originality/value: The conceptual model developed in this study provides relationships of human resource management practices through organisational commitment that can be used by the management of organisations as a guide to positively influence the organisational citizenship behaviour of the employees in their organisations.

The Role of Information Systems Capabilities in Enhancing the Organizational Performance

“…Therefore, this study recommends that Jordanian industrial corporations must avoid weakness in management, and the shortage of facilities, using modern methods in training HR for SF and HW that used in industrial corporations to achieve a better OP. They must also adopt administrative procedures that dictate their goal, especially in the field ISC, which is reflected positively on the OP of industrial corporations if they implemented it in the right way [51], [63], [138], [140].…”

The influence of compensation, training and development on organisational citizenship behaviour

“…A study conducted by Ahmed (2016) amongst banking staff in Sudan found that high compensation contributes to higher organisational citizenship behaviour. Similarly, a study conducted by Owor (2016) in selected firms in Uganda and another conducted by Tashtoush and Eyupoglu (2020) amongst administrators in Jordanian universities revealed that fair compensation is a significant predictor of organisational citizenship behaviour. Contrary to this, Patil and Ramanjaneyalu (2018) revealed that compensation has no significant impact on organisational citizenship behaviour.…”

“…Research on the influence of compensation and training and development on organisational citizenship behaviour is not new. However, the studies were carried out in different sectors such as telecommunications and banking (Ahmed, 2016;Ibrahimet al, 2013;Jahan, 2015) outside South Africa (Tashtoush & Eyupoglu, 2020). Little is known about citizenship behaviour in the higher education sector in general and in South African rural-based institutions of higher learning in particular.…”

“…However, few organisations have a clear organisational citizenship behaviour strategy. It is, therefore, crucial for organisations to align their human management practices to their strategic objectives (Tashtoush & Eyupoglu, 2020). Tashtoush and Eyupoglu (2020) argued that the effective management of human resource management practices enhance the organisational citizenship behaviour of employees.…”

“…It is, therefore, crucial for organisations to align their human management practices to their strategic objectives (Tashtoush & Eyupoglu, 2020). Tashtoush and Eyupoglu (2020) argued that the effective management of human resource management practices enhance the organisational citizenship behaviour of employees. Therefore, this study investigates the influence of compensation and training and development on organisational citizenship behaviour.…”