The Relationship between Non-Financial Performance and Financial Performance Using Balanced Scorecard Framework: A Research in Education Context

Tarigan, Josua; Widjaja, Deborah Christine

doi:10.7763/joebm.2014.v2.96

Cited by 5 publications

(4 citation statements)

References 10 publications

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“…), firms' organisational climate, etc. (Kaplan & Norton, 1996;Tarigan & Widjaja, 2012;Banker, Potter, & Srinivasan, 2005;Sainaghi et al, 2017).…”

Section: Resultsmentioning

confidence: 99%

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2019

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Print Run 100 copies Academica Turistica-Revija za turizem in inovativnost je znanstvena revija, namenjena mednarodni znanstveni in strokovni javnosti; izhaja v angleščini s povzetki v slovenščini. Izid publikacije je finančno podprla Agencija za raziskovalno dejavnost Republike Slovenije iz sredstev državnega proračuna iz naslova razpisa za sofinanciranje domačih znanstvenih periodičnih publikacij. Projekt »Turizmo ištriano-izkusimo istrsko podeželje: novi (tematski) turistični produkti in njihova promocija (las Istra)« je sofinanciran iz Evropskega kmetijskega sklada za razvoj podeželja: Evropa investira v podeželje. issn 1855-3303 (printed) issn 2335-4194 (online)

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“…), firms' organisational climate, etc. (Kaplan & Norton, 1996;Tarigan & Widjaja, 2012;Banker, Potter, & Srinivasan, 2005;Sainaghi et al, 2017).…”

Section: Resultsmentioning

confidence: 99%

Untitled

2019

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“…Konsep Balanced Scorecard dapat memberikan informasi kepada perusahaan mengenai faktor yang mendorong keberhasilan saat ini dan yang akan datang. Menurut Tarigan dan Widjaja (2014), mengukur kinerja dengan Balanced Scorecard mendapatkan hasil penelitian yang bermanfaat dalam meneliti persoalan antara indikator keuangan dan non keuangan.…”

Section: Pendahuluanunclassified

Pengukuran Kinerja Pada PT. Ital Fran’s Multindo Food Industries Cabang Bali dengan Metode Balanced Scorecard

Dewi¹,

Satriawan²,

Yoga³

2021

JRMA

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Ital Fran's Multindo Food Industries Bali Branch is one of the companies engaged in the food processing industry that produces bread with competitive and complex business competition conditions. The purpose of this study is to determine the company's performance of PT. Ital Fran's Multindo Food Industries Bali Branch using the Balanced Scorecard (BSC) method. This research was conducted by observing the company, interviewing the company's management and distributing questionnaires to customers and employees. The results showed that the total performance score for each perspective was a financial perspective, which was 14.36%, a customer perspective was 22,91%, an internal business process perspective was 24.16% and a learning and growth perspective was 23,43%. Based on the criteria for the total score of performance appraisal shows that the company PT. Ital Fran's Multindo Food Industries Bali Branch is in "Very Healthy (AA)" condition with an overall performance score of 84,86%. Keyword: performance measurement, performance analysis, balanced scorecard perspective

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“…On the other hand, the increase in internet useage as a result of developments in recent decades (Lagrosen, 2005;Prabhu et al 2017) has facilitated access to information, increased business competition (Tarigan & Widjaja, 2012;Gao et al 2018) and transformed competition into different dimensions. This transformation is supported by social media.…”

Section: Introductionmentioning

confidence: 99%

Content analysis of tripadvisor reviews on safe tourism certified restaurants during the Covid-19 pandemic

TAŞDAĞITICI

Tuna

2022

Journal of Tourism Leisure and Hospitality

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Covid-19 outbreak, which emerged in December 2019, deeply affected the economies. During the Covid-19 outbreak, there was a significant decline in restaurant revenues, foreign currency inflows and employment. The outbreak has caused radical changes in lifestyles and consumer behaviors. The universe considered in this study comprised users who ate at Safe Tourism Certified restaurants in Turkey and commented on the Tripadvisor website. In this study, the content analysis method, which is used in qualitative research methodologies, was applied. In this context, a total of 922 reviews for 98 Safe Tourism Certified restaurants on the Tripadvisor website between 11 March 2020 and 20 April 2022 were examined with the help of Nvivo 12 program. It was determined that 80.6% of the customer comments were positive. The most emphasized factors in the comments were taste, price, attitude and behavior of the employee, view, food and beverage quality, cleanliness, punctuality, employee care and Covid-19 security measures. According to the findings, suggestions for the sector and future research were presented.

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The Relationship between Non-Financial Performance and Financial Performance Using Balanced Scorecard Framework: A Research in Education Context

Cited by 5 publications

References 10 publications

Untitled

Untitled

Pengukuran Kinerja Pada PT. Ital Fran’s Multindo Food Industries Cabang Bali dengan Metode Balanced Scorecard

Content analysis of tripadvisor reviews on safe tourism certified restaurants during the Covid-19 pandemic

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