The relationship between perceived organisational support, organisational commitment and turnover intention among employees in a selected organisation in the aviation industry

Abstract

Orientation: Turnover intention, a precursor of employee turnover, comprises some of the challenges experienced by the 21st-century organisation – the aviation industry has not been spared.Research purpose: The primary goal of this study was to conduct an analysis of the relationships between perceived organisational support (POS), organisational commitment and turnover intention at a selected organisation within the aviation industry.Motivation for the study: Relatively, little attention has been directed at examining employees’ POS and organisational commitment on turnover intention in the aviation sector.Research approach/design and method: A quantitative research design was used. The sample composed of employees (N = 240) employed at an international aviation organisation, which operates in Cape Town, Brno and Istanbul. The participants were drawn using convenience sampling. Data were analysed using the Pearson correlation and multiple regression techniques.Main findings: High levels of reliability were found for the scales used in this study. Significant correlations were found among POS, organisational commitment and turnover intention. A linear regression analysis indicated that both organisational commitment and POS are significant predictors of turnover intention.Practical/managerial implications: The findings of this study suggest that POS and commitment play a significant role in reducing turnover intention. Employee support programmes should be offered as a panacea for turnover intention given the need for employee retention and commitment in this industry.Contribution/value-add: The aviation industry strives to retain employees, by investing in employees’ training and development. The contribution of the study can ensure passenger safety and avoid aircraft disasters. Perceived organisational support is likely to enhance commitment and reduce staff turnover.

Contemporary Issues in South African Military Psychology

“…Several studies concurred with these findings and demonstrated that when employees feel valued by an organisation, they develop feelings of attachment to that organisation (Tumwesigye, 2010). Scott ( 2014) and Satardien's (2014) studies made similar findings in a South African context.…”

“…Our study, however, examined organisational commitment as a consequence of POS. Previous studies that extensively investigated the relationship between POS and employee organisational commitment (Satardien 2014;Scott, 2014; suggest that POS is important for organisations because it is linked to higher levels of employee commitment. In other words, supported employees are likely to increase their effort, demonstrate organisational citizenship behaviours, and identify with the organisation's goals and objectives (Scott, 2014;Tumwesigye, 2010).…”

Predictors of affective commitment at municipalities in the Nkangala district, Mpumalanga

“…One South African research found that workplace spirituality (Kokt & Palmer, 2019), work-life balance and friendship (Coetzee, Ferreira, & Potgieter, 2019) and remuneration (Bussin & Brigman, 2019) were predictors of affective commitment. Another South African study established that perceived organisational support was a predictor of affective commitment (Satardien, Jano, & Mahembe, 2019). In Tshwane municipality, it was established that employee engagement was a variable that predicted employees' affective commitment (Maleka, Mpofu, Hlatywayo, Meyer, Carr, & Parker, 2019).…”

Working From Home Facilities Model During Pandemic Situation

“…Secondly, the determinant factors of Organisational Support (OS) can be described as the beliefs of employees about the degree to which the company values its commitment and cares about its well-being (Eisenberger et al, 2004;Satardien et al, 2019). The OS itemsincludedemployer understanding, assisting withfamily-friendly, responsive,improveskills and on-job training,treatedwithtrust and respect.…”