The Relationship between Tourism Development, Satisfaction, Support to Tourism and Tourism Entrepreneurship in Emerging Tourism Destination: Residents’ Perspective

Akay, Bayram

doi:10.18488/31.v9i1.3078

Cited by 9 publications

(4 citation statements)

References 43 publications

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“…The service industry puts a significant amount of attention on the quality of service since it has the potential to increase the level of satisfaction experienced by customers. An increase in customer satisfaction has a beneficial effect on the business since it increases the likelihood of client retention and referrals, which ultimately results in an increase in the profitability of the organization (Akay, 2022). Providing excellent service to customers has the potential to boost the profitability of the firm.…”

Section: How the Order Taker's Role In Improving The Quality Of Servi...mentioning

confidence: 99%

Elevating Guest Experience: Enhancing Order Taker Services At The Sunan Hotel

Muhamad Dafillin,

Tuwuh Adhistyo Wijoyo

2024

JIMR

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The study aims to gain a better understanding of the role of Order Taker in improving the quality of Housekeeping services at the The Sunan Hotel. In addition, the study also tries to identify problems faced by staff and ways to address them. The research was designed using a descriptive qualitative approach. The theory used is the quality of service. The data obtained was collected through interviews, observations, and literary studies. The result of this research is that Order Taker helps improve the quality of Housekeeping services by receiving and processing guest requests in a timely and efficient manner. Handle guest complaints in a friendly and professional manner. Give me a polite and friendly service. Create a positive relationship with the guests. Using technology to be more efficient. Maintain the comfort and hygiene of the guest room. The obstacles faced are the Order Taker facing many challenges, including high work pressure, lack of technological support, incompatibility with Housekeeping staff, and lack of training and motivation. As for the strategy used to tackle this problem is to keep up with trends using technology, manage workloads, and improve communication. Team coordination, training, and incentives.

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Section: How the Order Taker's Role In Improving The Quality Of Servi...mentioning

confidence: 99%

Elevating Guest Experience: Enhancing Order Taker Services At The Sunan Hotel

Muhamad Dafillin,

Tuwuh Adhistyo Wijoyo

2024

JIMR

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“…In essence, residents' perceptions of the positive and negative impacts of tourism development play a significant role in their support or non-support for tourism development. Positive perceptions of tourism, such as recognising economic and socio-cultural benefits, are associated with higher levels of support (Akay, 2022). Conversely, negative perceptions of tourism impacts, such as environmental degradation or overcrowding, can lead to lower support for tourism development (Kodaş et al, 2022).…”

Section: Perceived Impacts and Support For Developmentmentioning

confidence: 99%

Effect of Residents’ Attitude on their Perceived Effects of Tourism and Support for Sustainable Tourism

Biju,

Gopal,

Kumar

et al. 2023

SDMIMD

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Amidst sustainable tourism gaining momentum globally, the present study analyses the effect of perceived positive and negative effects of tourism on the support for sustainable tourism among the resident community at an internationally renowned responsible tourism destination, Kumarakom in Kerala. Data collected through a structured questionnaire from 276 respondents residing in and around the destination was used for analysis. Based on a comprehensive review, a theoretical model depicting the relationship between the variables of interest was developed for empirical validation. Appropriate constructs for the model were identified through Exploratory Factor Analysis (EFA). Then, Confirmatory Factor Analysis (CFA) was performed to evaluate the measurement model validity. Structural Equation Modelling employing the Partial Least Squares (PLS) method was applied to test the hypothesized model. The study established a significant effect of residents’ perception of the positive and negative effects of responsible tourism on their support for tourism development. The study provided evidence for the negative effect on residents’ perception of the adverse effects of tourism on support for tourism development. The study provides essential inputs for planners and policymakers in realigning sustainable tourism initiatives in such a way as to garner the support of the resident community. It also empirically validates a theoretical model outlining how the perception of residents on the positive and negative effects of tourism influences their support for sustainable tourism.

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“…The literature portrays entrepreneurship as a crucial engine to a country's economy and social welfare through the promotion of innovation and the creation of competition and jobs contributing thus to a socioeconomic wealth, environmental sustainability, and spending power (Neumann, 2021;Asante & Affum-Osei, 2019;Sahinidis et al, 2020). Entrepreneurship in the tourism sector shapes tourists' experiences and affects their satisfaction which further enhances the development of a destination and its community (Akay, 2022). Therefore, countries worldwide are seeking best ways and practices to cultivate tourism entrepreneurship (Yodchai et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

Antecedents of entrepreneurial intention: A study on students from the tourism management department

Xanthopoulou

Alexandros

2023

ICTR

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Undoubtedly, deciding to enter the business world is a challenging decision that is influenced by several factors. Some of them are cultural since they deal with widespread beliefs about entrepreneurial activity in a community at a certain time. Other factors are related to the entrepreneur’s personal characteristics. As young people in Greece are interested in starting their own businesses they interact with their peers around the world, mainly in Europe, for exchanging ideas, information and good practices, despite the cultural differences between the North and the South of Europe. This paper will address the issue of shaping an entrepreneur in Greece and the role of factors such as entrepreneurship education, personal characteristics, and social norms in his/her entrepreneurial intention. A sample of 143 students in the tourism department of a Greek University answered an online questionnaire at the end of the semester. Findings show that Personal Attitude (PA), Social Norms (SN) and Self-efficacy (SE) had a significant impact on the Entrepreneurial Intention (EI) of tourism students. The characteristics of those starting up businesses in the tourism sector will also be reviewed, and the consequences for policy makers will be examined to encourage new start-ups and increase the survival chances of the existing ones.

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The Relationship between Tourism Development, Satisfaction, Support to Tourism and Tourism Entrepreneurship in Emerging Tourism Destination: Residents’ Perspective

Cited by 9 publications

References 43 publications

Elevating Guest Experience: Enhancing Order Taker Services At The Sunan Hotel

Elevating Guest Experience: Enhancing Order Taker Services At The Sunan Hotel

Effect of Residents’ Attitude on their Perceived Effects of Tourism and Support for Sustainable Tourism

Antecedents of entrepreneurial intention: A study on students from the tourism management department

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