The relationship between tourism involvement, organizational commitment and organizational citizenship behaviors in the hotel industry

Yeh, Chien Mu

doi:10.20867/thm.25.1.10

Cited by 28 publications

(28 citation statements)

References 107 publications

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“…Organizational citizenship behavior and commitment to university A review of current studies has shown a positive and significant relationship between commitment and OCB (Yeh, 2019;Vipraprastha et al, 2018;Terzi, 2015;Salehi and Gholtash, 2011;Morin et al, 2011;Lavelle et al, 2009;Gautam et al, 2005). For example, Salehi and Gholtash (2011) found a positive and significant relationship between commitment and OCB among members of faculty in the Islamic Azad University.…”

Section: Self-esteem and Organizational Citizenship Behaviormentioning

confidence: 99%

Self-esteem, organizational citizenship behavior and commitment among university students

Azila-Gbettor

Atatsi

Mensah

et al. 2020

JARHE

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Purpose The purpose of this paper is to investigate the relationships between self-esteem (SE), university commitment and organizational citizenship behaviors (OCBs) within a higher education setup. Design/methodology/approach A convenience sample of 354 students in a three-year higher national diploma awarding technical university in Ghana participated in the study via the completion of self-administered questionnaires. Descriptive statistics and partial least square-based structural equation modeling (PLS-SEM) were used to analyze data. Findings Path results using a PLS-SEM analysis showed a positive and significant association between SE and OCBs and university commitment among the students. Furthermore, OCBs were found to partially mediate the relationship between SE and university commitment. Practical implications The findings of the study provide important implication for management of higher education institutions. Management of higher education institutions must orient academic and non-academic staff to adopt communication strategies that help to improve students’ self-worth and assertiveness. All students should be encouraged to participate in extra-curricular activities in order to build students’ beliefs about themselves and self-confidence. Originality/value This paper is one of the first to have tested a model including SE, university commitment and OCBs in a technical university setup from a developing country perspective.

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Section: Self-esteem and Organizational Citizenship Behaviormentioning

confidence: 99%

Self-esteem, organizational citizenship behavior and commitment among university students

Azila-Gbettor

Atatsi

Mensah

et al. 2020

JARHE

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“…Several studies that have been conducted on the role of antecedents originating from employees' within to enhance OCB have been conducted, for example, the role of employees' motivation towards OCB (Febriani and Saleh, 2019;Kumar and Prabakar, 2016;Hasanah and Suriansyah, 2019); individual job satisfaction towards OCB (Musringudin et al, 2017;Saxena et al, 2019;Prasetio et al, 2017). While the role of organizational commitment to enhance OCB in the context of hospitality industry is still few, except the studies of (Kim et al, 2020); (Yeh, 2019); and (Tan et al, 2019).…”

Section: Introductionmentioning

confidence: 99%

The Role of Organizational Commitment on Organizational Citizenship Behavior in Hotel Industry

Kartika

Pienata²

2020

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There are many studies that focused on the role of organizational commitment on Organizational Citizenship Behavior (OCB) specifically conducted in Indonesia. However, few of studies emphasize on the role of three conceptual constructs of organizational commitment namely affective, normative, and continuance on OCB in Indonesian context. Several empirical studies still remain inconclusive due to the inconsistency results. This research is intended as an empirical test to examine the role of three conceptual dimensions of commitment on OCB, and also tested to add body of knowledge about the results of this empirical study in Indonesia especially in hospitality industry. This is a quantitative causal research with 73 three-starred hotels’ employees as the respondents. The data is processed using SmartPLS 2.0 as the statistical tools, and as the result it is found that affective commitment affects positively and significantly toward OCB; normative commitment affects positively and significantly toward OCB; and lastly continuance commitment affects positively and significantly toward OCB.

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“…Informational justice refers to the reasons for a program and the extent to which the results are assigned to the employees in the process of executing the relevant procedures and making results. Later, more and more studies confirmed the four dimensions' structure of organizational justice (Hafeez, 2019;Liu et al, 2003;Sanchez-Franco et al, 2019;Xie et al, 2007;Yeh, 2019). Based on these findings, this paper argues that hotel employee's perception of organizational justice also includes four dimensions, such as distributive justice,procedural justice, interpersonal justice and informational justice,and tested by empirical analysis.…”

Section: Theory Of Organizational Justicementioning

confidence: 65%

“…This will be conducive to increase the competitiveness of the hotel enterprises and ultimately improve the development performance of the hotel enterprises (Hafeez, 2019;Nadiri & Tanova, 2010;Sanchez-Franco et al, 2019).In the hotel industry, the research results about the relationship between organizational justice and work performance are relatively less (Hafeez, 2019;Nadiri & Tanova, 2010). The research results that integrate organizational justice, relationship quality and work performance are still quite insufficient (Frazier et al, 2010;Yeh, 2019). According to the above cognition, this paper, based on the theory of organizational justice and the relationship quality theory, constructs the organizational justice (result justice, procedural justice, interpersonal justice and information justice) as the intermediary variable of the relationship quality (employee satisfaction and employee trust), which has integrated model of influential mechanism on work performance (task performance and contextual performance), and through the survey of staff of top hotels in Zhaoqing city, the empirical test was conducted on the integrated model.…”

Section: Introductionmentioning

confidence: 99%

The relationship between hotel staff’s organizational justice perception, relationship quality and job performance

Chang

2020

Cogent Social Sciences

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The relationship between tourism involvement, organizational commitment and organizational citizenship behaviors in the hotel industry

Cited by 28 publications

References 107 publications

Self-esteem, organizational citizenship behavior and commitment among university students

Self-esteem, organizational citizenship behavior and commitment among university students

The Role of Organizational Commitment on Organizational Citizenship Behavior in Hotel Industry

The relationship between hotel staff’s organizational justice perception, relationship quality and job performance

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