The Research on the Training Needs Based on Competency in Forest Parks

Abstract

The competency of staff in forest parks was analyzed by adopting Behavior Event Interview and a questionnaire was also implemented to investigate the staff training needs. As indicated by the results, there is some difference between the competency of staff in forest parks and that described in Spencer’s Universal Competency Dictionary. The training needs of staff are divided into three categories: “Organization and Management”, “Contact and Communication” and “Customer Orientation” with 11 items in total. Some prevalent training methods, for example, lectures and experts guidance, have significant correlation with staff training needs. Experienced training professionals are favored according to the feedback of training target groups. The training spots should be selected carefully. The research is of great significance to the staff training in forest parks.