2020
DOI: 10.3390/en13102496
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The Road toward Smart Cities: A Study of Citizens’ Acceptance of Mobile Applications for City Services

Abstract: Many local governments have started using smartphone applications to more effectively inform and communicate with citizens. This trend is of interest, as cities can only be smart if they are responsive to their citizens. In this paper, the intention to use such a mobile application among adult residents (n = 420) of a mid-sized city in the southeastern United States was examined using hierarchical linear regression analysis. The regression model that was tested indicated significant predictors of the intention… Show more

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Cited by 25 publications
(19 citation statements)
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“…Cities can get advantage of active participation of citizens through phone calls or recently mobile applications, called dashboards, to receive report of damages or roadway closures. However, not all cities have mobile applications in operation or they face a low adoption rate among their citizens [31], [32]. Moreover, cellular networks and internet access aftermath a natural disaster may fail.…”
Section: Practical Considerations For Emergency Management Teamsmentioning
confidence: 99%
“…Cities can get advantage of active participation of citizens through phone calls or recently mobile applications, called dashboards, to receive report of damages or roadway closures. However, not all cities have mobile applications in operation or they face a low adoption rate among their citizens [31], [32]. Moreover, cellular networks and internet access aftermath a natural disaster may fail.…”
Section: Practical Considerations For Emergency Management Teamsmentioning
confidence: 99%
“…A comprehensive list of literature sources is presented in Table 2. [74,81,82,152,153,157,158,[160][161][162][163][164][165] Source: own elaboration.…”
Section: Hypothesis 3 the Participation Of The Representatives Of Gen...mentioning
confidence: 99%
“…The price-benefit construct has been defined in such models as the perceived trade-off between the monetary cost of the technology and the expected or experienced benefits of the technology (Venkatesh et al, 2003). However, since smartphone users can usually download and use mgovernment or city service apps at no financial cost, it appears to make more sense to focus on less tangible aspects of the cost-benefit analysis for potential users, like storage space, and privacy costs (Hou et al, 2020).…”
Section: Perceived Valuementioning
confidence: 99%
“…Ahmad & Khalid, 2017;Venkatesh et al, 2003). This is a key factor to consider, especially in small communities (Hou et al, 2020).…”
Section: Imagementioning
confidence: 99%