The Role of Knowledge Management Processes in ERP Implementation Success

Abstract

Due to response to the business goals, organizations need to implement enterprise resource planning systems. But the risk of failure in the implementation project of these systems is so high, therefore paying close attention to the effective factors of implementation is very necessary. One of the effective factors is knowledge management (KM). In this study, the role of Knowledge management processes in implementation of enterprise resource planning systems is studied and the existence of knowledge management as a required factor will be emphasized. Research data, in the questionnaire format have been gathered from experts in the field of enterprise resource planning system in Iranian companies. Some of the studied organizations have implemented this system and others were in the implementing phase. Data analysis with structural equation modeling (SEM) methodology by Lisrel software shows positive relation between knowledge management processes and Success of enterprise resource planning system implementation.

Linking knowledge management capabilities and the mediating role of the big data capabilities for enterprise value-adding processes

“…Enterprise value-adding processes Shaqrah and Al Maliki (2018) concluded that enterprise systems implementation area complex process, particularly when using new knowledge through the implementation phase. Batada and Rahman (2012), Rouhani et al (2017) measured ENTVA by using a balanced scorecard model focusing on the internal business process and highlighting the operational efficiency of business processes in enterprises. Azhdari et al (2012) emphasized attaining ENTVA systems by maintaining a knowledge mechanism through standardization, formalization and specialization commitment.…”

“…KMSHA is defined as interacting and exchanging employees’ knowledge, experiences and skills socially. This perspective refers to the knowledge exchange between individuals or groups to explicit sources and from a group to the organization (Rouhani et al , 2017). Many obstacles faced organizations in this process.…”

“…Gharakhani and Mousakhani (2012) pointed out that KMCAP can be a critical success factor for organizational competitive advantage. Rouhani et al (2017) explained that the inevitability of BDCAP and KMCAP affected positively on enterprise systems processes value-added (ENTVA). Gloet and Terziovski (2004) noted that KMCAP could create a new capability, empower higher performance, inspire innovation and boost customer satisfaction.…”

A Mediating Effect on ERP KM Model for the Performance of Oil and Gas Sector in Klang Valley: A Preliminary Study

“…Previous studies have primarily concentrated on knowledge management. Reference [19] proposed that KM has a positive effect on the successful execution of an ERP system implementation in an organization. Greater knowledge flows can provide significant benefits to the refinement of organizations' inventions early in development.…”