“…The coronavirus pandemic is a current and ongoing situation, which results in limited access to previous research. Thus, we reviewed previous work on management and communication crisis during uncertainty, as NPOs' managers tend to make decisions in a different way under crisis, fear, and uncertainty (Boin et al, 2020;Christensen and Laegreid, 2020;Shi et al, 2020;Haupt and Azevedo, 2021;Kye & Hwang, 2020;Malecki et al, 2021;Marston et al, 2020a;Carlsen et al, 2020a;Rao et al, 2020).…”