“…The text mining algorithms support transformation of the textual data gathered into categories (Walha, Ghozzi and Gargouri 2019). To understand and predict the condition of a system, several techniques and tools perform 'data modelling and analytics', such as simulation, machine learning and deep learning algorithms, hierarchical and k-means clustering, long-short term memory neural network, linear discriminant analysis, image recognition and topic analytics carried out by IBM Alexandria (Heath et al 2015;Kameswari and Babu 2016;Krumeich, Werth and Loos 2016;Khurana and Kumar 2017;Mehdiyev et al 2017;Zhuang, Liu and Xiong 2018;Chen et al 2019;Liu, Miao and Lin 2019;Moreno et al 2019;Barrad, Gagnon and Valverde 2020;Gaikwad et al 2020). Management activities are also supported by 'data visualization and representation' techniques and tools, such as charts, graphs, tables, maps, data tip, data brushing, dynamic query, and dashboard interfaces (Heath et al 2015;Husain et al 2016;Woo et al 2019).…”