The study on the Service Quality Improvement for Local Festival using Modified Kano Model : Focused on Samto festival in Wonju city

Bae, Joon-Ho; Song, Chang Yong

doi:10.31336/jtlr.2019.2.31.2.131

JTLR

2019

DOI: 10.31336/jtlr.2019.2.31.2.131

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The study on the Service Quality Improvement for Local Festival using Modified Kano Model : Focused on Samto festival in Wonju city

Joon-Ho Bae¹,

Chang Yong Song²

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The study on the Service Quality Improvement for Local Festival using Modified Kano Model : Focused on Samto festival in Wonju city

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