The symptom mitigation path of mobile community residents: Community pharmacy's role

Väänänen, Mikko; Lyles, Alan; Airaksinen, Marja

doi:10.1016/j.healthpol.2008.04.011

Cited by 2 publications

(1 citation statement)

References 37 publications

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“…The convenience of access and the availability and cost-effectiveness of medicines are some of the main reasons given by customers who seek pharmaceutical care from pharmacies [6,7]. In developing countries, community pharmacies are considered a replacement of other healthcare services [8]. Customers often choose community pharmacies for self-medication [9].…”

Section: Introductionmentioning

confidence: 99%

Applying Q-methodology to study customer satisfaction with quality of community pharmacy services in Vietnam

Tran¹,

Dorofeeva²

2019

Trop. J. Pharm Res

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Purpose: To determine the pattern of customers' viewpoints regarding their satisfaction with the quality of services of community pharmacies in Vietnam. Methods: Q-methodology was applied to identify distinct patterns of subjective perception on community pharmacy services. A Q-sample of 40 statements was developed following a review of the literature. The study recruited 144 customers from 40 pharmacies in four Vietnamese cities. They were required to sort 40 statements into a quasi-normal distribution grid according to their degree of satisfaction with the quality of community pharmacy services. Data collected were analyzed using PQ Method software version 2.35. Results: This study identified three factors indicating three patterns of perspectives concerning customer satisfaction on the quality of community pharmacy services: Factor 1: accessibility of the community pharmacy; Factor 2: availability of medication consultations; Factor 3: accessibility of medicines. Conclusion: There are three main patterns of viewpoints concerning customer satisfaction with community pharmacy services in Vietnam. The findings should contribute to improving the understanding of pharmaceutical policymakers and pharmacy staff regarding customer satisfaction with current pharmaceutical services.

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