The Telephone Counseling Interview as a Complex, Dynamic, Decision Process: A Self-Regulation Model of Counselor Effectiveness

Bobevski, Irene; McLennan, Jim

doi:10.1080/00223989809599264

Cited by 9 publications

(8 citation statements)

References 26 publications

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“…Not only are they potentially subject to bias, but also they are incapable of providing information about the impact of counselling on the caller. There is some evidence, nevertheless, of a positive correlation between self‐efficacy ratings and independent ratings of counsellor effectiveness (Bobevski & McLennan, 1998).…”

Section: Review Of Literaturementioning

confidence: 99%

Telephone Counselling for Adolescent Suicide Prevention: Changes in Suicidality and Mental State from Beginning to End of a Counselling Session

King¹,

Nurcombe²,

Bickman³

et al. 2003

Suicide & Life Threat Behav

118

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Telephone counselling is an accessible and confidential means by which distressed young people can seek help. Telephone counselling services were funded under Australia's National Youth Suicide Prevention Strategy between 1997 and 2000. In this study, the effectiveness of telephone counselling for young people seeking help in the context of suicidal ideation or intent was evaluated in an investigation of calls made by suicidal young people to a telephone counselling service. Independent raters measured callers' suicidality and mental state at the beginning and end of 100 taped counselling sessions. Changes in suicidality and mental state were measured using a reliable rating scale developed for the study. Significant decreases in suicidality and significant improvement in mental state were found to occur during the course of counselling sessions, suggesting positive immediate impact. Limitations of the study with respect to longer-term outcomes and the relevance of the results for suicide prevention are discussed. Notwithstanding the study limitations, the results lend support for continuing development of hotline services.

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Section: Review Of Literaturementioning

confidence: 99%

Telephone Counselling for Adolescent Suicide Prevention: Changes in Suicidality and Mental State from Beginning to End of a Counselling Session

King¹,

Nurcombe²,

Bickman³

et al. 2003

Suicide & Life Threat Behav

118

View full text Add to dashboard Cite

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“…Telephone support and counseling have been used for a full range of activities, from health promotion interventions to crisis intervention (Bobevski & McLennan, 1998; Samarel, Tulman, & Fawcett, 2002). The most commonly used intervention strategies were to provide: (a) emotional support (Rasmussen Cruz et al., 2001; Lynch et al., 1997); (b) information (Hellerstedt & Jeffery, 1997; Lynch et al.…”

Section: Introductionmentioning

confidence: 99%

“…The most commonly used intervention strategies were to provide: (a) emotional support (Rasmussen Cruz et al., 2001; Lynch et al., 1997); (b) information (Hellerstedt & Jeffery, 1997; Lynch et al. ; Valdiserri et al., 1989); (c) a focus on the individuals’ most immediate problems/concerns (Bobevski & McLennan; Bobevski et al., 1997); (d) assistance in cognitive reframing and problem solving (Slap, Plotkin, Khalid, Michelman, & Forke, 1991); and (e) a pathway to obtain care and services through referral (Hellerstedt & Jeffery). Telephone support was less threatening to some people because of the reduced level of intimacy.…”

Section: Introductionmentioning

confidence: 99%

“…A few well‐controlled studies provide a link between telephone support and counseling and therapeutic outcomes or behavior change (Bobevski & McLennan, 1998; Vitaliano, Russo, Carr, Maiuro, & Becker, 1985). Recipients of telephone support and counseling have been reported to have less depression (Turk & Okifuji, 1994), improved adherence (Bobevski & McLennan), fewer stress symptoms (Parikh, Eden, Price, & Robinson, 1988), and reduction in risk behaviors (Bobevski et al., 1997; Bobevski & McLennan; Sarason, Levine, Basham, & Sarason, 1991). Researchers have shown that telephone‐delivered social support can be as effective as face‐to‐face social support, which is an important finding in efforts to reduce healthcare costs in our country (Samarel et al., 2002).…”

Section: Introductionmentioning

confidence: 99%

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A Comparison of Two Types of Social Support for Mothers of Mentally Ill Children

Schärer

Colon

Moneyham

et al. 2009

Child Adoles Psych Nursing

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PROBLEM-The purpose of this analysis was to compare social support offered by two telehealth nursing interventions for mothers of children with serious mental illnesses. METHODS-A randomized, controlled, quantitative investigation is underway to test two support interventions, using the telephone (TSS) or Internet (WEB).Qualitative description was used to analyze data generated during telehealth interventions. FINDINGS-The behaviors and attitudes of children were challenging for the mothers to manage. Mothers' emotional reactions included fear, frustration, concern, and guilt. They sought to be advocates for their children. The nurses provided emotional, informational, and appraisal support. TSS mothers were passive recipients, while WEB mothers had to choose to participate.CONCLUSIONS-Mothers in both interventions shared similar concerns and sought support related to their child's problems.

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“…In a study of 40 telephone counsellors, Bobevski and McLennan (1998) suggested that a significant stressor to telephone counsellors is the perceived inability to effectively control the client-counsellor interactions which are directed towards assisting the client.…”

Section: Effect Of Level Of Experience On Counsellor Stress/burnoutmentioning

confidence: 99%

Support Requirements and Effects of Supervision on Telephone Counsellors

McNamara

Gillies

2003

Aust. j. guid. couns.

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The aim of this research was to examine the effects of the implementation of direct one-on-one supervision in a prominent telephone counselling organisation and the support requirements of their telephone counsellors. Ninety-three telephone counsellors participated in this research. The results showed that more experienced telephone counsellors were more satisfied than less experienced telephone counsellors with the support offered by the organisation. Furthermore, female telephone counsellors showed significantly more satisfaction with the support offered by the organisation than their male counterparts. Implications of these findings are discussed in relation to the organisation and other helping organisations within the wider community.

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The Telephone Counseling Interview as a Complex, Dynamic, Decision Process: A Self-Regulation Model of Counselor Effectiveness

Cited by 9 publications

References 26 publications

Telephone Counselling for Adolescent Suicide Prevention: Changes in Suicidality and Mental State from Beginning to End of a Counselling Session

Telephone Counselling for Adolescent Suicide Prevention: Changes in Suicidality and Mental State from Beginning to End of a Counselling Session

A Comparison of Two Types of Social Support for Mothers of Mentally Ill Children

Support Requirements and Effects of Supervision on Telephone Counsellors

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