The The Study of UX on Students’ Perception and Attitude of Using Zoom During Covid-19 Pandemic Using User Centered Design Method

Abstract

The pandemic of COVID-19 resulted in the physical shutdown which has now transformed education into an exclusive "online learning" model. Zoom is being used to evaluate the perceived usability as the reference platform. The students find it less collaborative, less interactive, boring, and less collaborative. From this perspective, the Usability of the current online learning platforms is an important factor, particularly because no physical classes are present. The User-Centered Design (UCD) approach was chosen for this study and using the Usability Scale (SUS) method to evaluate the interface. The objective of this study is to analyze user experience, design solutions and evaluate user interfaces that can meet user needs. A pre-survey to evaluate the difficulties of the Zoom application based on user experience, and a post-survey to see if the upgraded design can help the students using the Zoom application for online learning. Then, use the System Usability Scale (SUS) questionnaire approach to measure the system's usability. After the UCD approach was completed, the researcher did a follow-up survey. The results showed that SUS ratings went up to 85.12. As a result, the previously low acceptability ranges have been raised to acceptable. Additionally, the grade scale has been reclassified B. The Zoom program now has more features and is easier to use, and fulfills the students' needs.

Penerapan Metode User Centered Design Pada Perancangan Website Evidence File Kegiatan Dinas Kesehatan Provinsi Sumatera Selatan

“…Dengan menghasilkan evaluasi usability 97,4% per 100% yang menyimpulkan bahwa aplikasi permainan digital ini telah mencapai tujuan kegunaan dan pengalaman pengguna yang memuaskan. Selanjutnya penelitian yang menggunakan UCD oleh [8] membuat solusi desain yang dapat meningkatkan kegunaan aplikasi Zoom. Dengan membuat desain fitur tambahan adalah halaman tugas, halaman kuis, dan grading.…”

“…User Centered Design (UCD) User Centered Design (UCD) yaitu sebuah desain berulang di mana desainer memiliki fokus dalam penerapan dan keinginan mereka pada masing-masing fase proses desain [8]. UCD adalah proses yang iteratif, evaluasi dan desain disusun dari upaya awal sampai pengujian berkelanjutan.…”

“…SUS diantaranya ada kuesioner 10 item pada lima opsi respon kepada responden; dari sangat setuju menjadi sangat tidak setuju. Pertama disusun John Brooke di 1986, memberikan kemungkinan sebagai evaluasi beberapa layanan dan produk, khususnya perangkat lunak dan keras, situs web, perangkat seluler serta aplikasi [8] Sebagai perhitungan nilai SUS, awalnya dijumlahkan kontribusi skor dari masing-masing nomor. Pada nomor ganjill, kontribusi skornya yaitu skala dikurangi 1.…”