The Uncertain Path to Enterprise Architecture (EA) Maturity in the South African Financial Services Sector

Abstract

The research described in this article used the resource-based view (RBV) of the firm as an underlying theoretical framework to explore the relationship between enterprise architecture (EA) maturity and associated business value in the South African financial services environment. EA maturity was examined as an intangible resource and as a source of heterogeneity. The study identified the capabilities of business units at different levels of EA maturity, and found that EA is implemented at a coarse-grain level at lower organisational levels, and at finer-grain levels as one moves up the maturity curve. The study also found that EA is a source of both tangible and intangible forms of business value.Keywords resource-based view (RBV), enterprise architecture (EA), enterprise architecture (EA) maturity, financial services, business value, tangible business value, intangible business value, South Africa

The Impact of Total Quality Management Implementation in Improving Customer Satisfaction in the South African Banking Sector

“…The authors highlighted the challenges and opportunities of TQM implantation. Table 1 below summarises the names of the banks, the year that they implemented TQM and what were the benefits of TQM (Mehale 2021;Bachoo 2018). Engineering and Operations Management, Melbourne, Australia, November 14-16, 2023 © IEOM Society International To comply with ethics as set out by the departmental ethics committee, the names of the banks are not real.…”