In recent years, extraordinary situations and humanitarian crises have increased the number of studies in the field of humanitarian aid logistics. Although various solutions have been tried to be produced for the problems experienced in humanitarian aid logistics in disasters occurring worldwide and, in our country, these solutions have generally not been suitable for regional needs. The aim of this study is to identify the problems encountered in humanitarian aid activities carried out in Hatay province and to develop solutions to these problems. Humanitarian logistics is a complex process involving many actors. This complexity requires a combination of both requirements and decision criteria to be evaluated. In this study, a model that can provide flexible yet effective solutions to the problems encountered in the humanitarian logistics planning process is proposed. This model involves combining qualitative and quantitative data using the Quality Function Deployment (QFD) method. In this study, a model that integrates Delphi and Analytical Network Process (ANP) methods with Quality Function Deployment (QFD) technique has been developed to identify the problems encountered in humanitarian aid logistics in Hatay province and to develop solutions to these problems. In line with the developed model, the study generally consisted of three stages. In the first stage, the Delphi method was used to identify the problems in humanitarian aid logistics by taking into account the relevant literature and the opinions of the representatives of the institutions/organizations providing humanitarian aid services in Hatay. Then, the priority values (weights) of these problems were determined by Analytic Network Process (ANP) method. In the last stage, solution proposals were developed through the Quality Function Deployment (QFD) relationship matrices. In humanitarian aid logistics, 14 problems were identified by Delphi technique. With the prioritisation of the results obtained with ANP, ‘Problems Arising from Lack of Continuity-Sustainability’ emerged as the most important problem. Then, among the 13 solution suggestions determined by expert opinions, ‘Establishing a system to monitor humanitarian aid’ was determined as the most effective solution suggestion in eliminating the problems in humanitarian aid logistics. In the future, it would be useful to conduct similar research with the participation of more experts in different regions or countries. In addition, the findings of the study can be compared with different multi-criteria decision-making methods to provide a broader perspective. In this context, the use of integrated methodologies in the field of humanitarian aid logistics will allow for a more comprehensive approach to the problems.
