The Use Of E-Wallet System

Syifa, Nabilla; Tohang, Valentina

doi:10.1109/icimtech50083.2020.9211213

Cited by 18 publications

(28 citation statements)

References 13 publications

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“…The study results for the second variable, namely Effort expectancy, positively affect the behavioral intention (Intarot, 2018;Sah et al, 2021;Soomro, 2019;Sulaeman & Ninglasari, 2020;Teoh et al, 2020). However, an exciting finding states that Effort expectancy does not affect the behavioral intention (Soodan & Rana, 2020;Syifa & Tohang, 2020;Widodo et al, 2019). The third variable, namely Social influence, positively affects behavioral intention (Hau et al, 2021;Izzati, 2020;Musahidah & Sobari, 2021;Patil et al, 2020;Rahardjo et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

Determinant of Behavioral Intention to Use Digital Zakat Payment: The Moderating Role of Knowledge of Zakat

Cahyani

Sari

Afandi

2022

ZISWAF

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<em>The potential for zakat in Indonesia is increasing over time. However, the value of the increase in zakat receipts is not proportional to the potential of zakat. Research on zakat behavior using digital platforms is important considering the lack of realization of zakat collection compared to the existing potential. This study develops the UTAUT model by adding knowledge of zakat as a moderated variable. A quantitative approach is used in this research. The number of respondents in this study was 200 who were obtained through convenience sampling based on questionnaires distributed online. Data analysis was performed using partial least square-structural equation modeling (PLS-SEM). The results showed that performance expectancy, social influence, and facilitating conditions had a positive effect on behavioral intention to use digital zakat payment. Meanwhile, the moderating effect shows that knowledge of zakat moderates the relationship between performance expectancy and behavioral intention. These results have implications for the need to increase the effectiveness of digital zakat payments, have influencers who educate about zakat payments using digital, and increase the choice of zakat management institutions that accommodate digital payments so that the intention of muzakki to pay zakat using digital payments is increasing. The moderating effect implies that for muzakki who have higher knowledge of zakat, the level of trust and effectiveness of digital payments can increase the desire to pay zakat through digital payments.</em>

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Section: Introductionmentioning

confidence: 99%

Determinant of Behavioral Intention to Use Digital Zakat Payment: The Moderating Role of Knowledge of Zakat

Cahyani

Sari

Afandi

2022

ZISWAF

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“…Based on TAM, the user's perceived usefulness of technology can be influenced by external factors, one of which is economic benefit. Prior studies also found that the economic benefit can affect the enhancement of the perceived usefulness of e-Wallet (Sentanu et al, 2020;Syifa & Tohang, 2020).…”

Section: Delone and Mclean Information Systems Successmentioning

confidence: 98%

“…One type of fintech, such as e-Wallet, also offers economic benefits in the form of discounts and promotions which can make people consume more. It can be used in offline or online stores, or to pay bills (Syifa & Tohang, 2020). In addition, Soodan & Rana (2020) also mention that most of the services in e-Wallet appear to be free of cost.…”

Section: Delone and Mclean Information Systems Successmentioning

confidence: 99%

“…In using the e-Wallet application, the system quality is judged by the features in the application. Some features in the e-Wallet system, such as QR codes, NFC, and OTP, also support the quality of the e-Wallet system so that it can be used quickly, efficiently, safely, and easily (Syifa & Tohang, 2020). In addition, the providers' ability to adopt the system's features to the needs of its users will increase the system quality (Phuong et al, 2020).…”

Section: Delone and Mclean Information Systems Successmentioning

confidence: 99%

“…Ease of use, efficiency, and flexibility in e-Wallet will increase the system quality, making the user satisfied with the usage (Salim et al, 2021). Besides that, previous research found that e-Wallet users will also be satisfied and feel safe if the provider gives an excellent and quick response in handling their problems (Syifa & Tohang, 2020).…”

Section: Introductionmentioning

confidence: 99%

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Analysis of Factors Affecting Intention to Use E-Wallets During the Covid-19 Pandemic

Hendratno

2022

International, J. , Contemporary, account.

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Nowadays, the COVID-19 pandemic has greatly impacted human lives all around the world. One of the impacts that is quite noticeable is changes in lifestyle that must be adapted to the health protocols to reduce the spread of COVID-19. Along with the COVID-19 Pandemic, Indonesia also facing th era of e-payment, especially e-Wallet. E-Wallet is one of e-Payment which is server-based on the form of application that is used to store the user’s information. E-wallet can be used for e-commerce transaction and also as one of payment in offline store in Indonesia. They provide quick payment from the customer’s phone and also provide discount as their promotion. This study aims to analyze the influence of factors from the DeLone and McLean ISS Model which is user satisfaction, system quality and service quality, and other factors such as perceived COVID-19 risk, perceived usefulness, perceived risk, trust, economic benefit, government support, security risk, and financial risk towards the intention to use e-Wallets in offline stores during COVID-19. The data of this research were obtained from distributing questionnaires via google form to the e-Wallet users in Indonesia. By using the SEM-PLS method, research data from 300 respondents were analyzed with SmartPLS version 3.2.8 software. The results showed that perceived COVID-19 risk, user satisfaction, and trust influences the intention to use e-Wallet in offline stores during the pandemic. In addition, the user satisfaction is also influenced by system quality and service quality. Meanwhile, the perceived usefulness and perceived risk did not affect the intention to use e-Wallet in offline stores during COVID-19.

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Modelling the Significance of UTAUT Model in Predicting the Intention and Adoption of eWallet Among Malaysians

Yang

Tee

et al. 2023

Studies in Systems, Decision and Control

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The Use Of E-Wallet System

Cited by 18 publications

References 13 publications

Determinant of Behavioral Intention to Use Digital Zakat Payment: The Moderating Role of Knowledge of Zakat

Determinant of Behavioral Intention to Use Digital Zakat Payment: The Moderating Role of Knowledge of Zakat

Analysis of Factors Affecting Intention to Use E-Wallets During the Covid-19 Pandemic

Modelling the Significance of UTAUT Model in Predicting the Intention and Adoption of eWallet Among Malaysians

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