Theme park hotel experience, experiential satisfaction and behavioral intention: examination of visitors' experiences

Akel, Gökhan; Çakır, Engin

doi:10.1108/jhti-08-2022-0325

Cited by 7 publications

(1 citation statement)

References 119 publications

(177 reference statements)

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“…So that prevention strategies are needed, that must be carried out by destination management stakeholders; prevention can be done with behavioral intervention strategies through education, encouragement campaigns, and social marketing to tourists before visits through social media about the consequences of their actions if they commit violations, with this tourists have a more responsible attitude. They can behave more honorably [76].…”

Section: Further Research Discussion and Opportunitiesmentioning

confidence: 99%

Systematic Literature Review on Halal Label Studies of Halal Tourism

Alam,

Ratnasari,

Prasetyo

et al. 2024

TEM Journal

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The halal tourism sector is developing in a positive direction every year. Muslim-friendly vacations are a subset of the halal market which has an essential influence on Islamic economic development. This study aims to determine the extent of research developments related to a systematic literature review of halal certification targets in halal tourism. This research reveals the development of halal label studies on halal tourism, the target of halal certification in halal tourism, and discussions on future research development. This qualitative research uses a systematic literature review method, adopting the PRISMA system to screen articles that become research material. From 23 halal label research articles on halal tourism indexed by the Scopus database, this study selects all articles and leaves 18 as the main research material. The findings of this study show the dominance of authors from Indonesia and the development trend of publication of halal label studies on tourism in 2022. The results showed that Muslim tourists, in determining tourist destinations, pay attention to the availability of halal attributes such as halal food and hotels. This study has implications for the position of the halal label in halal tourism, which is increasingly important and has become a reference for the development of the halal industry.

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Section: Further Research Discussion and Opportunitiesmentioning

confidence: 99%

Systematic Literature Review on Halal Label Studies of Halal Tourism

Alam,

Ratnasari,

Prasetyo

et al. 2024

TEM Journal

View full text Add to dashboard Cite

show abstract

Community support and benefits, culture and hedonism as moderators in the relationship between brand heritage, tourist satisfaction and revisit intention

Raja,

Soundararajan,

Parayitam

2023

JHTI

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PurposeThis research explores the antecedents of tourist satisfaction and revisit intention, especially in light of the post-pandemic environment that pushed tourism to the lowest level in the present decade. A comprehensive conceptual model based on the brand equity theory (BET) is developed, and interrelationships between brand heritage, community support and benefits, hedonism, culture, tourist satisfaction and revisit intention.Design/methodology/approachThe data were collected from 670 tourists visiting one of the heritage destinations in southern India (Kanchipuram). After checking the psychometric properties of the survey instrument, the hypotheses were tested using path analysis and Hayes's PROCESS macros.FindingsThe results indicate that heritage brand of destination sites is positively associated with (1) tourist satisfaction and (2) tourist revisit intention. The findings also support the positive effect of attractiveness of products is positively related to tourist satisfaction, which in turn, is a significant predictor of tourist revisit intention. The findings also support that community support benefits moderating the relationship between heritage brand and attractiveness of products in heritage destinations tourist satisfaction.Practical implicationsThis study has several implications for practicing managers engaged in maintaining heritage destinations. As this research highlights the importance of heritage brands of destinations in influencing tourist satisfaction, local communities and policymakers need to provide the necessary infrastructure and facilities at these destinations. Further, local entrepreneurs are motivated to invest in delivering products that attract tourists.Originality/valueThe conceptual model developed in this study, is first of its kind, to the best of the authors’ knowledge, that investigates the effect of hedonism (second moderator) moderating the relationship between tourist satisfaction and culture (first moderator) in influencing tourists to revisit their intention. In addition to direct relationships, the moderating role of community support and benefits, culture and hedonism makes a unique contribution to the bourgeoning literature on tourism especially in Indian context.

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Experience identification: connecting online engagement to offline loyalty

Stevens,

Gleim,

Waites

2024

JSM

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Purpose This paper aims to examine the transformative role of experience identification in connecting online communities to offline experiences. This study also aims to understand if consumers in the pre-experience stage can identify with an experience and how this influences their subsequent evaluations, focusing on the impact of online community participation. Design/methodology/approach A theoretical model, based on social identity theory, is tested using a two-study approach. Study 1 involves first-time cruisers in an online cruise community. Study 2 extends the findings to a broader range of travel experiences, including both first-time and repeat travelers. Findings Results suggest that experiential consumers can identify with an experience in the pre-experience stage through two key community participation variables – experience imagination and emotional significance. Experience identification directly influences loyalty, which subsequently impacts word-of-mouth and satisfaction post-experience. Practical implications Service providers should leverage forums, brand communities and social media platforms to enhance interactivity between experienced and first-time customers. Strategies are presented to foster user interaction and interconnectedness, boosting consumer satisfaction and loyalty and providing a competitive advantage from the outset of the customer journey. Originality/value Despite the recognized importance of experiential consumption, the marketing literature has largely focused on the actual consumption experience, overlooking the pre-experience stage. This research highlights the critical role of the pre-experience stage, showing that the value of an experience begins before the service encounter and continues after it ends.

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Theme park hotel experience, experiential satisfaction and behavioral intention: examination of visitors' experiences

Cited by 7 publications

References 119 publications

Systematic Literature Review on Halal Label Studies of Halal Tourism

Systematic Literature Review on Halal Label Studies of Halal Tourism

Community support and benefits, culture and hedonism as moderators in the relationship between brand heritage, tourist satisfaction and revisit intention

Experience identification: connecting online engagement to offline loyalty

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