There is no fuzziness when it comes to measuring service quality in national parks

Saayman, Melville; Martı́n, Juan Carlos; Román, Concepción

doi:10.1177/1354816616669036

Cited by 12 publications

(6 citation statements)

References 56 publications

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“…These methods prefer to adjust the imprecise information provided by Likert scales employing econometric models that include error terms according to some statistical distribution. On the other hand, other authors prefer the approach of using the fundaments of the fuzzy set theory [42][43][44][45][46]. The authors contend that the use of the fuzzy set theory adjusts much better than other methods the questionable issues mentioned by Dickson and Albaum [47] regarding the use of semantic Likert scales " .…”

Section: Methodsmentioning

confidence: 99%

Islamic Finance and Halal Tourism: An Unexplored Bridge for Smart Specialization

2020

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Since the 1960s, Halal industry and Islamic Finance have grown in parallel without implementing adequate synergies. Halal tourism is a fast-growing sector of Halal industry, and the connection with Islamic Finance has hardly been researched. The aim of this paper is to analyse whether Islamic Finance can play an active role in developing Halal Tourism. This topic has not been empirically researched in the literature. The methodology is based on a fuzzy hybrid multi-criteria method that satisfactorily handles the imprecise nature associated with the information provided by Likert scales. Our results show how culture has a direct moderating effect on the degree of agreement that respondents have over the active role that IF can play, finding that English respondents agree more than Spanish and Arabs respondents. Similarly, our results also show that the knowledge of the Halal concept makes respondents agree more with the active role of Islamic finance. This study provides insights to the main stakeholders, and it can be strategically used to foster adequate synergy between Islamic Finance and the development of Halal tourist products as a way to specialize in a more sustainable tourism.

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Section: Methodsmentioning

confidence: 99%

Islamic Finance and Halal Tourism: An Unexplored Bridge for Smart Specialization

2020

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“…This section presents a brief description of the proposed hybrid-fuzzy method that calculates the residents’ perception on tourism development (RPTD). Interested readers can consult Saayman et al (2016) to have a further explanation of the model. The semantic Likert-type scale for the answers and the scale based on 10 items to measure RPTD in Gran Canaria are used as the primary information that nurtures the model.…”

Section: Methodsmentioning

confidence: 99%

“…In the event that one of more of the indicators are not observed on a continuous scale, but observed on an ordinal or nominal scale, the measurement equation also serves the role of mapping the continuous latent constructs to the ordinal or nominal scale of the observed attitudinal indicator variables. (p. 69)Differently to this approach, other researchers propose the use of fuzzy-hybrid multi-criteria decision-making (MCDM) methods (Bai et al, 2014; Saayman et al, 2016; Saeida Ardakani et al, 2015). The fuzzy methods present some advantages using the semantic Likert-type scales in resolving some concerns raised by Dickson and Albaum (1977) …consisting of adjectives and phrases which seem appropriate or relevant to the specific concept being studied without really testing the new scales to insure that they meet the various underlying assumptions which are critical for proper use of semantic differential instruments.…”

Section: Methodsmentioning

confidence: 99%

A hybrid-fuzzy segmentation analysis of residents’ perception towards tourism in Gran Canaria

2019

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Tourist destinations have evolved throughout the world because governments invest on developing a tourist sector. The ultimate goal is to improve the quality of life of the local residents. For this reason, the impacts of tourism, both positive and negative, need to be measured from the local residents’ perspective. This study segments local residents according to their perception on tourism. A hybrid fuzzy segmentation method was applied to a sample of 504 local residents in Gran Canaria. Three representative profiles are obtained for two scenarios: (1) extreme tourist lovers, extreme tourist haters and ambivalents and (2) lovers, haters and ambivalents. Contributions to the body of knowledge and policy implications are discussed. A future research agenda is given.

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“…As was mentioned before, South Africa was chosen as the case destination for this study as it is one of the leading destinations in Africa. In addition, growth in travel and tourism from both short haul regional markets and long haul international markets has increased significantly in recent years, which implies a requirement to understand the tourist experience at this developing destination (Saayman, Martin, & Roman, ).…”

Section: Methods Of Researchmentioning

confidence: 99%

Tourist satisfaction and subjective well‐being: An index approach

Saayman

Uysal

et al. 2018

Journal of Tourism Research

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The purpose of this research is to propose an index approach to study the impact of travel experience on tourists' satisfaction and the further impact on their sense of well‐being. Based on the latest development of tourist satisfaction research, that is, the tourist satisfaction indices, this innovative study further extends the two‐stage framework of tourist travel experiences to account for subjective well‐being and subsequently calculates a tourist well‐being index. A questionnaire with 496 respondents was used, which focused on four service sectors' tourist satisfaction indices. From this, a destination overall tourist satisfaction index and a tourist well‐being index were produced using the results of structural equation modelling. Some key findings include the higher the impact of the trip on tourist's sense of well‐being the higher the loyalty towards the destination. Different cultures had different results concerning the trip experiences (satisfaction) and the impact of the latter on their subjective well‐being. Group travellers also had a significantly more positive experience compared with solo travellers. A new innovative indices system capturing tourist satisfaction and its causes and outcomes, in particular its impact on tourist's subjective well‐being, was developed. This research therefore extends work done on the impact of tourist experience and quality of life/subjective well‐being.

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There is no fuzziness when it comes to measuring service quality in national parks

Cited by 12 publications

References 56 publications

Islamic Finance and Halal Tourism: An Unexplored Bridge for Smart Specialization

Islamic Finance and Halal Tourism: An Unexplored Bridge for Smart Specialization

A hybrid-fuzzy segmentation analysis of residents’ perception towards tourism in Gran Canaria

Tourist satisfaction and subjective well‐being: An index approach

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