Three decades of research on consumer adoption and utilization of electronic banking channels: A literature analysis

Hoehle, Hartmut; Scornavacca, Eusébio; Huff, Sid L.

doi:10.1016/j.dss.2012.04.010

Cited by 206 publications

(164 citation statements)

References 72 publications

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“…Finally, due to space limitations, the appendix B included in this review does not contain a column listing the major findings of all of the studies included in this review (Hoehle, Scornavacca, & Huff, 2012b). Nevertheless, the interested researchers are welcome to contact the corresponding author to obtain more detailed information on the development of this paper.…”

Section: Limitationsmentioning

confidence: 99%

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Making the most of information technology & systems usage: A literature review, framework and future research agenda

Shaikh

Karjaluoto

2015

Computers in Human Behavior

109

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This detailed literature review has considered a relatively large quantity (152 total) of scholarly empirical publications, conference proceedings, books and popular market reports published over the last 15 years, i.e., from January 2000 to December 2014, in the field of human continuous usage behavior and in the context of information technology/systems.Based on the search results, the literature was synthesized, segregated into four major domains according to the purpose, nature and usage of the information technology/systems.The authors believe that this segregation within the information technology & systems continuous usage literature provides greater scalability, flexibility and space for future research. Moreover, this proposed segregation allows for future research to include more 'systems' in each category depending on the usage, relevance and nature of the 'systems' that will evolve over the period of time. Scalability will provide more insights and ideas that will help future research investigate and propose domain-specific conceptual or business models that will help facilitate an understanding of information technology/systems continuous usage according to the nature of the 'system.' Conclusions and recommendations are drawn and priorities are proposed for continuing research.

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Section: Limitationsmentioning

confidence: 99%

“…Only a few (6 %) of the studies have used ECT or an extension of ECT (e.g., Bhattacherjee, 2001a;Hoehle, Scornavacca, & Huff, 2012b).…”

Section: Major Domain-specific Findingsmentioning

confidence: 99%

Making the most of information technology & systems usage: A literature review, framework and future research agenda

Shaikh

Karjaluoto

2015

Computers in Human Behavior

109

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“…According to Yoon (2010) internet banking involves provision of facilities such as accessing accounts, funds transfer, and buying financial products or services online. Internet banking is a banking channel that allows consumers to do a wide range of financial and nonfinancial services through a bank's website (Hoehle et al, 2012).…”

Section: Introductionmentioning

confidence: 99%

Investigating the role of unified theory of acceptance and use of technology (UTAUT) in internet banking adoption context

Rahi¹,

Ghani²,

Alnaser³

et al. 2018

10.5267/j.msl

128

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Several studies have made known that internet banking (IB) implementation is not only advantageous for banks, but also by perception and experience of IB users. Therefore, little is known about factors propelling user's intention to adopt internet banking in Pakistan. Thus, the purpose of this research is to investigate the role of unified theory of acceptance and use of technology (UTAUT) in internet banking adoption context. A quantitative approach based survey was conducted to collect the data from 398 internet banking users. For statistical analysis structural equation model (SEM) approach was used. The result of this study indicates that, UTAUT model provided a good theoretical foundation in technology adoption investigation. Findings confirmed that all four predictors (performance expectancy, effort expectancy, social influence and facilitating condition) were significant and had significant amount of variance in predicting user's intention to adopt internet banking. Additionally, the IPMA test revealed that performance expectancy was the most important factor among all other variables to predict user's intention towards adoption of internet banking. Lastly, managerial implications, limitations and future recommendations are discussed.

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“…In recent years, a multiplicity of theoretical perspectives have been applied to provide an understanding of the determinants of Internet banking adoption and use and more recently to understand mobile banking [1,7,[10][11][12][13].…”

Section: Research Backgroundmentioning

confidence: 99%

An analysis of Internet Banking in Portugal

Couto¹,

Tiago²,

Tiago³

2013

IJACSA

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Three decades of research on consumer adoption and utilization of electronic banking channels: A literature analysis

Cited by 206 publications

References 72 publications

Making the most of information technology & systems usage: A literature review, framework and future research agenda

Making the most of information technology & systems usage: A literature review, framework and future research agenda

Investigating the role of unified theory of acceptance and use of technology (UTAUT) in internet banking adoption context

An analysis of Internet Banking in Portugal

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