Three Dimensional Components of e-Business Sustainability

Dewan, Mohammed Naim A.; Chowdhury, Md. Maruf Hossan; Quaddus, Mohammed

doi:10.1007/978-3-662-44791-8_4

Cited by 5 publications

(8 citation statements)

References 46 publications

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“…Surprisingly, none of the business modeling approaches even consider sustainability as a major element. Dewan et al carefully identified and determined the required elements for a sustainable e-business model [2]. The elements are three-dimensional and selected from customer value area, business value area, and process value area so that the modeling elements safeguard the interests of all stakeholders (customer, business, society, and environment) while maintaining sustainability.…”

Section: Introductionmentioning

confidence: 99%

“…The elements are three-dimensional and selected from customer value area, business value area, and process value area so that the modeling elements safeguard the interests of all stakeholders (customer, business, society, and environment) while maintaining sustainability. Customer value area as an element for sustainable business model is very important [2]. Customer value, customer satisfaction and customer loyalty are perceived as the main indicators of success in the development of companies´economies and contributes to corporate sustainability development [2].…”

Section: Introductionmentioning

confidence: 99%

“…Customer value area as an element for sustainable business model is very important [2]. Customer value, customer satisfaction and customer loyalty are perceived as the main indicators of success in the development of companies´economies and contributes to corporate sustainability development [2].…”

Section: Introductionmentioning

confidence: 99%

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Customer Satisfaction and Loyalty as a Part of Customer-Based Corporate Sustainability in the Sector of Mobile Communications Services

Strenitzerová

Gaňa

2018

Sustainability

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In the service sector, the issue of customer satisfaction is being paid great attention. It has become central concern for companies of services to improve service quality, and to maintain customer loyalty within a highly competitive marketplace. The success of customer satisfaction is not only closely related to a company's quality management and marketing activities but it also has significant impacts on the company's future and its customer-based corporate sustainability. Customer satisfaction influences variables that are indicators of customer loyalty and long-time customer relationships. The aim of this paper is to provide information about customer satisfaction with quality of electronic communications services and show the results of application of the European customer satisfaction index (ECSI) model carried out in Slovak electronic communications market. Our marketing research pointed out that the ECSI model can provide a better understanding of the complex relationships of the variables of customer loyalty and customer satisfaction and their impact to sustainability of Slovak telecom provider.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Customer Satisfaction and Loyalty as a Part of Customer-Based Corporate Sustainability in the Sector of Mobile Communications Services

Strenitzerová

Gaňa

2018

Sustainability

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“…Bratt [21] argues that there is no specific definition of sustainability; what it means depends on the subject matter under discussion. Similarly, for e-commerce to be more sustainable, the three dimensions of e-commerce sustainability must be put into practice [42]. Sustainable development is the key to sustainable ecology in the environmental dimension [43].…”

Section: Dimensions Of Sustainability In E-commerce and Trade-offsmentioning

confidence: 99%

Achieving Sustainable E-Commerce in Environmental, Social and Economic Dimensions by Taking Possible Trade-Offs

et al. 2018

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The Internet revolution has led to the advancement of online business all over the world. The environmental, social, and economic aspects are significant to the e-commerce sector, on both the retailer and consumer sides. It cannot be over-emphasized how important the sustainability of e-commerce in all three dimensions is. E-commerce will allow consumers to shop online easily, at any hour of the day, using secure payment systems; furthermore, trust in retailers’ websites is of paramount importance to consumers. This calls our attention to the gap in previous studies, and consequently, the purpose of this study is to fill the gap, to ensure sustainable e-commerce in three dimensions; environmental, social, and economic. The question and aim under investigation are: How to integrate three dimensions into e-commerce to ensure that sustainability is achieved now and for future generations, while thriving as an industry? Collaboration is required, and all stakeholders in the virtual market must take appropriate responsibility. The methodology adopted is a review of previous studies done on each individual dimension of sustainability, since no joint studies have been carried out and integrated into the same literature framework. Furthermore, a case study involving companies in Kenya and Jordan is used in order to collect empirical data. The findings of the study show that: First, integration is essential for the sustainability of e-commerce in its three dimensions; second, trade-offs must be taken in the various dimensions in order for companies to realize sustainable e-commerce. This will go in hand with the realization of the maximum benefits of integrating the three dimensions in e-commerce to make it more sustainable. In conclusion, by applying these aspects of sustainability in e-commerce, it is clear that everyone wins. This is achieved by improving and safeguarding the quality of life by protecting the environment, preserving natural resources, and maintaining and sustaining the economy. The implications of the study are that, in order to make e-commerce more sustainable, to make decisions and take action, social/environmental/economic aspects must be considered as a fundamental element, and must be treated as a group and not separately as in previous studies. In this way, we can realize greater benefits, not only in online business sustainability, but also in policy-making and environmental protection, while companies will create economic value as well as avoiding labor unrest.

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“…The sustainability of the business is a global contemporary issue [1][2][3]. With the World Wide Web, enormous amounts of information in any subject can be accessed at any time.…”

Section: Introductionmentioning

confidence: 99%

Enhancement of E-Commerce Websites with Semantic Web Technologies

et al. 2018

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This paper analyses the potential enhancement of e-commerce websites with Semantic web technologies from the consumers' informational perceived satisfaction point of view. Information quality is a central preoccupation in the field of business information systems' discipline and it relates to the semantic interoperability field of research. The purpose of our study is to investigate the relationship between the enhancement of product text descriptions with semantic annotations and the perceived consumers' satisfaction. We conducted and analyzed a survey questionnaire addressed to e-commerce consumers who bought online products. We found that consumers are interested in finding products with synonym names or that belong to different categories, not necessarily from the same category of products. In addition, consumers are interested about additional text descriptions on different product characteristics and on information about the importance of product characteristics. The main conclusion is that the perceived satisfaction of the online consumers is influenced by an enhanced user experience that relates to specific Semantic web technologies.

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Three Dimensional Components of e-Business Sustainability

Cited by 5 publications

References 46 publications

Customer Satisfaction and Loyalty as a Part of Customer-Based Corporate Sustainability in the Sector of Mobile Communications Services

Customer Satisfaction and Loyalty as a Part of Customer-Based Corporate Sustainability in the Sector of Mobile Communications Services

Achieving Sustainable E-Commerce in Environmental, Social and Economic Dimensions by Taking Possible Trade-Offs

Enhancement of E-Commerce Websites with Semantic Web Technologies

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