Through the looking glass: a social semiotic and linguistic perspective on the study of video chats

Sindoni, Maria Grazia

doi:10.1515/text-2014-0006

Cited by 21 publications

(8 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Our findings show how eye contact appeared to play a significant role in establishing a feeling of being seen and heard which former research has highlighted as critical for the enhancement of the person-centred and affective components of interaction. 34 35 The findings indicate that although direct eye contact is not possible to establish through a screen-to-screen interaction, 36 an attentive behaviour of the GP that signals a focused attention in which looking and listening are happening simultaneously is key to a positive VC experience.…”

Section: Discussionmentioning

confidence: 99%

What are patients’ first-time experiences with video consulting? A qualitative interview study in Danish general practice in times of COVID-19

et al. 2022

View full text Add to dashboard Cite

ObjectiveTo explore the experiences of Danish patients using video consultation (VC) to consult their general practitioner (GP) during COVID-19 lockdown and their attitudes towards continued use beyond COVID-19.DesignA qualitative design was employed, consisting of individual semi-structured interviews where participants were asked to retrospectively describe their experiences and reflections. Data were analysed using thematic analysis.SettingCapital and Southern Regions of Denmark.Participants27 patients (17 women and 10 men) aged between 23 and 76 years who had used VC once or more during the COVID-19 pandemic participated. The data were collected from February to October 2020. We used a convenience sampling technique and sample size was based on the principle of information power.ResultsThree overarching themes, each containing subthemes, were developed. Participants described pre-use reactions and concerns relating to VC as being ‘better than nothing’ given the COVID-19 circumstances, and preferred VC over a telephone consultation. Salient pre-use concerns related to whether the technology ‘would work’ and whether VC would influence consultation length and GP behaviour. Overall, participants reported positive experiences of VC use and communication attributing these mainly to ‘knowing the GP’ and ‘feeling seen and heard’. Participants were interested in future VC use for many needs as a natural consequence of an increasingly digitalised society, not least due to COVID-19.ConclusionsOur findings contribute with knowledge about first-user experiences of VC against the background of COVID-19. Participants showed positive attitudes towards future use of VC as either a supplementary or alternative consultation form in general practice.

show abstract

Section: Discussionmentioning

confidence: 99%

What are patients’ first-time experiences with video consulting? A qualitative interview study in Danish general practice in times of COVID-19

et al. 2022

View full text Add to dashboard Cite

show abstract

Section: Discussionmentioning

confidence: 99%

“…At the time of our data collection, lockdown restrictions prevented us from being physically present in the field, and at the same time, GPs were undergoing considerable reorganisation of their practice workflows within a very short time frame. 40 Perhaps as a consequence, we faced some difficulty recruiting GPs to participate in the study. Although many of the GPs we approached were positive about the study itself, they declined to participate due to lack of time.…”

Section: Discussionmentioning

confidence: 99%

“…Lack of eye contact from a healthcare provider can result in patients feeling overlooked or neglected 39 in VCs where access to non-verbal communication is limited, for instance, by camera view and framing choices, meta-communication becomes increasingly important. 12,39,40 Although participants in video interactions tend to orient to the face of the current speaker, as shown in Episode 2 with the introduction of the medicine bottle, other elements can overtake the visual weight of the human participants within the frame and potentially deflect attention from the interaction. In Episode 1, the patient waited silently for the GP to return his attention to her after the disruption, and it was only when the gazes of both participants were oriented towards their screens that the GP took responsibility for resuming the disrupted communication.…”

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Healthcare in the hand: Patients’ use of handheld technology in video consultations with their general practitioner

et al. 2022

View full text Add to dashboard Cite

Objective To analyse how the patient's use of handheld technology in video consultations with their general practitioner affects communication and the possibilities for the delivery of quality healthcare. Focusing on the visually communicated aspects of the video consultation, we present three episodes from our recordings of eight video consultations between Danish general practitioners and patients. Methods Using a multimodal social semiotic framework to conduct a micro-level analysis, we present episodes from our data in which the hardware's affordance of mobility gave rise to salient events in the interactions of patients who used handheld devices to carry out their video consultations. Results Patients’ use of technology plays a significant role in the interactions between general practitioner and patient and is thus an important factor to consider in how practice is shaped when using handheld video consultation technology. Conclusions Our findings demonstrate that the mobility of handheld devices (smartphone, tablet) can be used to augment sensing and embodiment and enhance the delivery of healthcare in video consultations. However, mobility may also disrupt the interaction. As a result, possibilities for the delivery of quality healthcare lie quite literally in the patients’ hands.

show abstract

“…The analysis of the discourse involved in webinars requires a different approach. Along this line, there are several studies that have already focused on discourse 2.0 (Jewitt, 2009;Sindoni, 2013), whereas O'Halloran (2004) and Scollon and Levine (2004) introduce multimodal discourse analysis of interactive digital media.…”

Section: The Research Webinarmentioning

confidence: 99%

An Analysis of Multimodal Interaction in a Webinar: Defining the Genre

Ruiz-Madrid¹,

Fortanet-Gómez²

EPiC Series in Language and Linguistics

View full text Add to dashboard Cite

show abstract

Through the looking glass: a social semiotic and linguistic perspective on the study of video chats

Cited by 21 publications

References 0 publications

What are patients’ first-time experiences with video consulting? A qualitative interview study in Danish general practice in times of COVID-19

What are patients’ first-time experiences with video consulting? A qualitative interview study in Danish general practice in times of COVID-19

Healthcare in the hand: Patients’ use of handheld technology in video consultations with their general practitioner

An Analysis of Multimodal Interaction in a Webinar: Defining the Genre

Contact Info

Product

Resources

About