To what extent do quality procedures determine the performance of French SMEs?

Bannour, Souad; Mtar, Kais

doi:10.1108/ijqrm-01-2018-0002

Cited by 6 publications

(7 citation statements)

References 32 publications

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“…For example, Rojas-Lema et al (2020) point out that the research about performance measurement in SMEs on different business contexts is limited. Moreover, Bannour and Mtar (2019) support the view that SMEs strive to gain a foothold in markets across national borders, in a bid to remain profitable and increase their performance. Business models should be extended by studying specific capabilities which may contribute to competitive advantage for SMEs' international performance (Falahat et al , 2020).…”

Section: Introductionsupporting

confidence: 57%

Performance management of SMEs: a systematic literature review for antecedents and moderators

Kafetzopoulos

2020

IJPPM

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PurposeThe purpose of this study is to gain insight into existing empirical studies on performance management of small and medium-sized enterprises (SMEs). It categorizes the main antecedents for SMEs’ performance, the dimensions of SMEs’ performance and all variables used as moderators in the conceptual relationships.Design/methodology/approachThis study undertakes a systematic literature review of 58 articles published in 33 peer-reviewed academic journals from 2000 to 2020 followed by a synthesis of individual studies to analyze the trends and background of research into SMEs.FindingsA new academic conceptual model was developed grounded in selected theoretical lenses to advance our understanding of the different categories of antecedents, moderators and SMEs’ performance dimensions.Research limitations/implicationsThe author has provided a future research agenda in the context of SMEs. Future studies may investigate the role of different categories of determinants, the influence of key cultural values, the digital capability in SMEs and the Internet in the internationalization of SMEs.Practical implicationsThis paper offers a framework for both practitioners and scholars in thinking about those factors that may be critical for success in SMEs.Originality/valueThis is a systematic review that suggests a new conceptual model of what existing empirical studies have found on SMEs. It can be used to influence thinking and research design in the area of SMEs’ performance and success.

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Section: Introductionsupporting

confidence: 57%

Performance management of SMEs: a systematic literature review for antecedents and moderators

Kafetzopoulos

2020

IJPPM

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“…Quality performance (QP): The realisation of a global playing field in the creation and offering of goods and services has laid more emphasis on quality (Sethi and Sethi, 2009), even as customers emphasise quality for less cost (Bannour and Mtar, 2019). The relevance of QP is invaluable as it is tethered to the customer satisfaction performance and financial performance of all manufacturing firms (Goetsch and Davis, 2014;Tomic and Brkic, 2018).…”

Section: Impact Of Quality Managementmentioning

confidence: 99%

“…In the manufacturing sector, quality remains crucial amidst the growing desire for mass customisation and instantaneous doorstep delivery (Grover and Malhotra, 2003). Since consumers expect higher performance at lower prices yearly (Bannour and Mtar, 2019), firms employ quality management to reduce cost and improve quality simultaneously for customer satisfaction (Abbas, 2020). In fact, Stevenson (2012) opines that end users consider quality and price before any purchase, and without them a product is not competitive to them.…”

Section: Introductionmentioning

confidence: 99%

Direct and indirect impact of quality management on the integrated performance of medium-scale manufacturers

Udofia

Adejare

Olaore

et al. 2021

TQM

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PurposeMost studies on small and medium scale enterprises lump both small-scale and medium-scale businesses together as entirely similar phenomenon, thus creating an oversight of the degree of performance recorded by medium-scale businesses. In line with investigating medium-scale firms' performance, this study examines the role of quality management in the performance of medium-scale firms to evolve research-based recommendation for better performance.Design/methodology/approachCross-sectional survey design and random sampling were employed. Analysis was based on 915 responses obtained via questionnaire copy distribution from employees within the supply chain, production, operations, and marketing/sales department of selected firms. Hypotheses testing was done using the structural equation model.FindingsA positive significant relationship between quality management and operational performance, employee performance, and quality performance dimensions was identified. An insignificant relationship between quality management and financial and innovation performance dimensions was discovered. However, when mediated by employee focus and process management, significant relationships were observed among all performance dimensions.Research limitations/implicationsThe study reveals that employee focus and process management have the greatest mediating impact on the relationship between quality management and the organisational performance of medium-scale manufacturing firms. This study charts the course for other studies to investigate the mediating role of quality management practices on the relationship between quality management and the organisational performance of medium-scale firms in other developing nations. The manufacturing sector has thirteen industries, but only six were captured in this study. This poses a limitation to the generalisation of the findings of this study. Further studies could strive for a representation of every manufacturing industry to aid generalisation purposes.Practical implicationsManagers of medium-scale manufacturing firms must understand that it might be impossible to get a one size fits all approach to improving performance dimensions. Managers are advised to choose one or two performance dimensions as the goal, then focus on achieving them. This will help clarify which path is best to get the desired results and maximise their quality management system.Originality/valueThis study examines the impact of quality management practices on an integrated performance model of medium-scale firms. The study also uniquely examines the mediating impact of exclusive quality management practices on the relationship between quality management and an integrated performance model.

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“…SMEs in developing countries strive to obtain a superior competitive advantage in the national market due to competition from international firms to remain profitable and increase their performance. Nevertheless, limited studies have identified the factors and variables that contribute to developing SMEs' performance in emerging economies (Bannour & Mtar, 2019;Rojas-Lema et al, 2020).…”

Section: Organizational Performancementioning

confidence: 99%

The Nexus Between Learning Orientation, TQM Practices, Innovation Culture, and Organizational Performance of SMEs in Kuwait

Sawaean¹,

Ali

2021

IJIKM

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Aim/Purpose: This paper aimed to examine the impact of learning orientation on organizational performance of small and medium enterprises (SMEs) via the mediating role of total quality management (TQM) practices and the moderating role of innovation culture. Background: SMEs’ organizational performance in developing countries, particularly in Kuwait, remains below expectation due to increasing competition and inadequate managerial practices that negatively impact their performance. Although several studies had revealed a significant effect of learning orientation on SMEs’ performance, the direct impact of learning orientation on their performance is still unclear. Thus, the link between learning orientation and organizational performance remains inconclusive and requires further examination. Methodology: This study adopted a quantitative approach based on a cross-sectional survey and descriptive design to gather the data in a specific period. The data were collected by distributing a survey questionnaire to the owners and Chief Executive Officers (CEOs) of Kuwaiti SMEs using online and on-hand instruments with 384 useable data obtained. Furthermore, the partial least square-structural equation modeling (PLS-SEM) analysis was performed to test the hypotheses. Contribution: This study bridged the significant gap in the role of learning orientation on SMEs’ performance in developing countries, specifically Kuwait. In this sense, a conceptual model was introduced, comprising a learning orientation, TQM practices, innovation culture, and organizational performance. In addition, this study confirmed the significant influence of TQM practices and innovation culture as intermediate variables in strengthening the relationship between learning orientation and organizational performance, which has not yet been verified in Kuwait. Findings: The results in this study revealed that learning orientation had a significant impact on organizational performance of SMEs in Kuwait. It could be observed that TQM practices play an important role in mediating the relationship between learning orientation and performance of SMEs, as well as that innovation culture plays an important moderating role in the same relation. Recommendations for Practitioners: This study provided a framework for the decision-makers of SMEs on the significant impact of the antecedents that enhanced the level of organizational performance. Hence, owners/CEOs of SMEs should improve their awareness and knowledge of the importance of learning orientation, TQM practices, and innovation culture since it could significantly influence their performance to achieve success and sustainability when adopted and managed systematically. The CEOs should also consider building an innovation culture in the internal environment, which enables them to transform new knowledge and ideas into innovative methods and practices. Recommendation for Researchers: The results in this study highlighted the mediating effect of TQM practices on the relationship between learning orientation (the independent variable) and organizational performance (the dependent variable) of SMEs and the moderating effect of innovation culture in the same nexus. These relationships were not extensively addressed in SMEs and thus required further validation. Impact on Society: This study also influenced the management strategies and practices adopted by entrepreneurs and policymakers working in SMEs in developing countries, which is reflected in their development and the national economy. Future Research: Future studies should apply the conceptual framework of this study and assess it further in other sectors, including large firms in developing and developed countries, to generalize the results. Additionally, other mechanisms should be introduced as significant antecedents of SMEs’ performance, such as market orientation, technological orientation, and entrepreneurial orientation, which could function with learning orientation to influence organizational performance effectively.

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To what extent do quality procedures determine the performance of French SMEs?

Cited by 6 publications

References 32 publications

Performance management of SMEs: a systematic literature review for antecedents and moderators

Performance management of SMEs: a systematic literature review for antecedents and moderators

Direct and indirect impact of quality management on the integrated performance of medium-scale manufacturers

The Nexus Between Learning Orientation, TQM Practices, Innovation Culture, and Organizational Performance of SMEs in Kuwait

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