“…support business growth, support business alliance, build business innovations, build cost leadership, generate product differentiation, build external linkage and better information quality), and organisational aspects as a whole (i.e. cost reduction, cycle time reduction, productivity improvement, quality improvement, and customer services improvement, reduction in errors and improvement in speed of transactions processes) (Dantes & Hasibuan 2011;Azevedo et al 2012;Anaya 2019). ERP systems, an application of an integrated and automated business process, produce accurate and real-time information across the shared organisational database to create a competitive advantage (Alomari et al 2018).…”