“…The definitions directly addressing what is meant by IM tools are in fact very similar, if not the same, as those only dealing with general management issues (Phaal et al, 2006;Hidalgo and Albors, 2008). A clear-cut definition of what IM tools constitute proves to be difficult, since tools, techniques, practices, methods, methodologies, systems and procedures are all terms that have been applied in similar contexts (Brady et al, 1997;Mol and Birkinshaw, 2009) 2 .…”