Total Quality Management in Saudi Higher Education

Abstract

TQM is considered as a philosophy of modern management that is newly entered into the education field after it has proved the effectiveness and success in other fields such as the industry. TQM has been adopted in most of Saudi universities, but only some of them show excellence in the adoption and implementation process. The aim of this paper is to highlight some Saudi universities that successfully adopting the TQM concept and gain a competitive advantage over their local as well as global competitors. This paper also proposed a model to establish better TQM practices, in order to efficiently adopt and implement TQM philosophy in higher education. The model was based on previous research and the findings gained from the experience of TQM in local universities with recommendations to guide the successful quality management implementation.

Quality Management in Higher Education: Review and Perspectives

“…For some, quality is linked to the meaning of superiority and excellence, and to others quality is an assurance that there are fewer services or products with defects. Quality is otherwise linked to product features (Alzhrani, Alotibie, & Abdulaziz, 2016). The majority of these definitions focus on customers and their satisfaction (Takalo, Abadi, Vesal, Mizaei, & Nawaser, 2013).…”

TQMIS: The Relationship between Total Quality Management and Information Systems

“…The characteristics and forms of TQM vary according to the objectives of the organization, and the quality requires continual improvement to gain and achieve customer satisfaction [16]. In this part will explain TQM aspects and how they enforced in the organizations.…”

“…Total Quality Management has many definitions, all of them aim to enhance productivity, focus on quality and minimize defects as much as possible in the product or service provided [16]. TQM aims not only to present the basis of a steadily developing a system but also seeks to ensure aggressive and stable standing through constantly developing quality.…”

A Study on Best Quality Practices at King Faisal University (KFU), Alhassa, Saudi Arabia

“…HEIs have to consider the key elements of TQM in order to improve the quality. These elements include leadership, continuous improvement, employee participation and empowerment and information management (Mohammed et al 2016). For the purpose of this research , six elements (i.e.…”