Total quality management in the healthcare sector: An empirical research from Ethiopia

Abstract

BACKGROUND: TQM in health care institutions is a method for improving the effectiveness of work in general, and it is the view of the administration that tries to communicate with all stakeholders in the organization to achieve high-quality continuous improvement. OBJECTIVE: The objectives of the study are to analyses the feasibility of TQM in the public health organization in Ethiopia. This study deals with the implementation of the health organization by evaluating the performance of TQM. METHODS: The target sample was selected using the stratified random sampling method and also takes into account the quantitative methodological framework. The study is based on the Descriptive Approaches, focusing on the analysis of the sample and the main characteristics of its members. RESULTS:The study results show that there is significant awareness of TQM principles, benefits achieved by the TQM application, obstacles hampered by TQM application, and there are statistically significant differences in perception practitioners of the nursing profession to the importance of TQM application in the public healthcare organization in Ethiopia. CONCLUSIONS: Several conclusions were drawn on the subject of this study to propose appropriate recommendations for management. This study strongly recommended that hospital management should make efforts to create an advanced information system to effectively ensure TQM.