Tough Times at Transitional Homeless Shelters

Abstract

Addressing digital security and privacy issues can be particularly difficult for users who face challenging circumstances. We performed semi-structured interviews with residents and staff at 4 transitional homeless shelters in the U.S. San Francisco Bay Area (n=15 residents, 3 staff) to explore their digital security and privacy challenges. Based on these interviews, we outline four tough times themes-challenges experienced by our financially insecure participants that impacted their digital security and privacy-which included: (1) limited financial resources, (2) limited access to reliable devices and Internet, (3) untrusted relationships, and (4) ongoing stress. We provide examples of how each theme impacts digital security and privacy practices and needs. We then use these themes to provide a framework outlining opportunities for technology creators to better support users facing security and privacy challenges related to financial insecurity. CCS CONCEPTS • Security and privacy → Social aspects of security and privacy; Usability in security and privacy; • Human-centered computing → Empirical studies in HCI ;

Bridging the gender gap: women in fisheries industry policy on the North Coast of West Java, indonesia

“…(Daud et al, 2019). Low financial, digital, and internet literacy, (Sleeper et al, 2019). Especially women where the majority of them find it difficult to understand the concept of financial independence, due to the heavy burden of responsibility on the family (International Labor Organization, 2018).…”

Digital Solutions for the Marginalised in Society: A Review of Systems to Address Homelessness and Avenues for Further Research

“…Digital engagement brings both a cost and responsibility shift to citizens, especially those already on the fringes of society, who face unique, urgent and poorly understood problems that some do not have the resources or skills to address [56,57]. Some of these challenges, associated with financial security, can limit the inclusivity of technology design [32]. Therefore, developers of technology need to understand that digital inclusion of the vulnerable may take time and prioritize the issues that can limit inclusion [32].…”

“…Some of these challenges, associated with financial security, can limit the inclusivity of technology design [32]. Therefore, developers of technology need to understand that digital inclusion of the vulnerable may take time and prioritize the issues that can limit inclusion [32].…”