Tourism Supply Chain Perspectives on Border Shopping Development at Padang Besar, Malaysia

Azmi, Azila; Hamid, Ibrahim Abdul; Ahmad, Johanna Adlin; Ramli, Roslin

doi:10.1007/978-981-10-1718-6_27

Cited by 10 publications

(16 citation statements)

References 5 publications

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“…Tourism SCs are mostly participated by entertainment providers, shipment arrangers and logistics support teams, hospitality providers, advertisement and travel operators, etc. that are responsible for the efficient execution of tourism industry (Peng et al , 2011; Azmi et al , 2017). Research on SCs has investigated multiple interfaces, but practitioners and researchers are yet to explore tourism SCs fully.…”

Section: Introductionmentioning

confidence: 99%

Dominance of agility in tourism value chains: evidence from India

Мандал

Korasiga

Das

2017

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PurposeTourism supply chains (SCs) are recently gaining importance and there is a dire need for empirical testing and theory development in allied areas. The current investigation aims to explore the importance of management learning, relationship development, shared vision, inter-firm integration and technology perception as essential management capabilities required for the development of dynamic capability of tourism SC agility. Furthermore, the study explores the agile influence on competitive advantage. Design/methodology/approachThe study collected perceptual responses from 233 active participants and respondents in the tourism sector. The collected data were analyzed for the validity of the proposed relationships through partial least squares. FindingsFindings suggest relationship development, shared vision, inter-firm integration and technology perception as significant enablers. Furthermore, tourism SC agility was found to enhance competitive advantage. Originality/valueThe study further advances theory development and empirical testing through extending the concept of agility to tourism SCs and examining its enablers. Furthermore, the study developed measured for the utilized enablers of tourism SC agility through appropriate development in tourism contexts.

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Section: Introductionmentioning

confidence: 99%

Dominance of agility in tourism value chains: evidence from India

Мандал

Korasiga

Das

2017

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“…Compared to traditional manufacturing SCs, tourism SCs are more difficult for developing inherent coordination and collaboration. The primary reasons being great heterogeneity in nature of services being provided and high degree of customization being offered (Page, 2011; Xu & Gursoy, 2015; Azmi, Hamid, Ahmad, & Ramli, 2017; Babu, Kaur, & Rajendran, 2018). This calls for extensive empirical testing and theory development concerning sustaining performance in tourism SCs in such competitive age.…”

Section: Introductionmentioning

confidence: 99%

“…While tourism SC research has gained little momentum (Azmi et al, 2017; Babu et al, 2018; Ghaderi, Hatamifar, & Khalilzadeh, 2018; Lee & Fernando, 2015; Mandal, Korasiga, & Das, 2017; Mandal, Roy, & Raju, 2016; Mandal & Saravanan, 2019; Richards & Font, 2019; Roy, Amar, & Mandal, 2016); little empirical research exists to understand the enablers of sustainable tourism SC performance (STSCP). While extant literature focused on understanding the enablers of tourism SC agility (TSCA) (Mandal et al, 2016) and tourism SC resilience (TRES) (Roy et al, 2016), their inter‐relationship and importance in ensuring sustainability of tourism SC performance are not clearly understood yet, thereby underpinning the first research gap .…”

Section: Introductionmentioning

confidence: 99%

Role of tourism IT adoption and risk management orientation on tourism agility and resilience: Impact on sustainable tourism supply chain performance

Мандал

Dubey

2020

Journal of Tourism Research

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The study explored the influence of tourism IT adoption and risk management orientation on tourism supply chain agility and resilience that may impact sustainable tourism supply chain performance using dynamic capability view. The study gathered 302 perceptual responses from hotels and tour companies and analyzed using structural equation modeling in AMOS. The study also evaluated for invariance of the proposed model across hotels and tour companies. Furthermore, it also explored if tourism IT adoption and risk management orientation moderates the relationship among agility, resilience and sustainable tourism supply chain performance. Implications for theory and tourism managers were provided.

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“…Previous study indicates that the main attraction of tourism activities in Padang Besar is centered at PBAC as it hosts most shopping activities. Based on observations in Padang Besar, most visitors tend to shop at PBAC than the other shopping venues [2,6] . Observation also reveals that most visitors were domestic tourists.…”

Section: Introductionmentioning

confidence: 99%

“…To date, there are few studies conducted in Malaysia based on the cross border shopping activities such as the study on behaviour of Bruneian in Limbang, Sarawak [2] and Singaporean outshopping activities in Johor [14] . Thus, only a number of studies were conducted on cross border shopping pattern in the borderland in between Malaysia and Thailand.…”

Section: Introductionmentioning

confidence: 99%

Cross Border Shopping from the Perspective of Domestic Tourists in Padang Besar, Perlis

Azmi¹,

Ibrahim²,

Idris³

et al. 2017

Eur. j. econ. bus. stud.

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Padang Besar is a border town in Malaysia and it is located in the northern part of Perlis, which shares a border with the province of Songkhla, Thailand. This border town is popular for shopping activities among Malaysian and Thai. Most visitors and tourists come during the weekends, sometimes up to thousands at one time. This research paper examines the motivations of cross border shoppers from the perspective of domestic tourists in Padang Besar, Perlis. The objective is to identify the consumer characteristics and analyze the relationship between market characteristics with cross border shopping. This study employs quantitative method and the data were collected using self-administered questionnaires. Statistical software was used to analyze the 375 returned questionnaires. The findings revealed that most of the domestic tourists came from the lower income group and most of them were day tripper. They tend to spend more on food and beverages, while their average spending is more than RM300. Moreover, market characteristics show strong positive relationship towards this shopping activity. The information gathered is beneficial for both neighbouring countries as the government can help to improve the shopping area by facilitating the development with related tourism infrastructure and amenities.

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Tourism Supply Chain Perspectives on Border Shopping Development at Padang Besar, Malaysia

Cited by 10 publications

References 5 publications

Dominance of agility in tourism value chains: evidence from India

Dominance of agility in tourism value chains: evidence from India

Role of tourism IT adoption and risk management orientation on tourism agility and resilience: Impact on sustainable tourism supply chain performance

Cross Border Shopping from the Perspective of Domestic Tourists in Padang Besar, Perlis

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