Tourist Satisfaction in Kashmir: An Empirical Assessment

Bhat, Mushtaq A.; Qadir, Nabina

doi:10.22158/jbtp.v1n1p152

Cited by 10 publications

(5 citation statements)

References 32 publications

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“…Higher satisfaction levels are linked to increased good word and loyalty (Baker & Crompton, 2000). Although studies on the Kashmir Valley also find high satisfaction levels (Bhat & Qadir, 2013;Kumar & Dar, 2017), they do not address its effect on future travel behaviour. This gap is an important dimension of this study and a generic assumption is made that: H 3 : Tourist satisfaction has a positive impact on future travel intentions.…”

Section: Tourist Satisfaction and Future Travel Intentionsmentioning

confidence: 99%

Impact of Perceived Risk on Tourist Satisfaction and Future Travel Intentions: A Mediation–Moderation Analysis

Chaudhary

Islam

2021

Global Business Review

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This research study is conducted in the Kashmir Valley, which is rated heavenly for its natural beauty. However, it is also perceived as risky by the outsiders since 1989. Earlier, it was a very popular destination for tourists and for shooting of films. Kashmir still gets good number of tourists, but the puzzle of impact of perceived risks on their behaviour still remains blurred. This research study is an attempt to understand the behaviour of tourists visiting Kashmir in terms of satisfaction from tour and future travel-related intentions as an outcome of perceived risk. Tourist satisfaction as mediator and demographic variables as moderator are carried out to gain insight into the behaviour of these tourists. The results of the study show that tourist satisfaction and future travel intentions of tourists in the Kashmir Valley are not impacted by their perception of risks. The results are a valuable input for DMOs that suggests that risks at the destination cannot be taken as the default barrier to the promotion of tourism. The necessary supply-side interventions at the destination to mitigate identified perceived risks by tourists and tourism relationship strategies at the demand side to address tour satisfaction can reflect in rewarding future travel intentions like revisits and recommendations.

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Section: Tourist Satisfaction and Future Travel Intentionsmentioning

confidence: 99%

Impact of Perceived Risk on Tourist Satisfaction and Future Travel Intentions: A Mediation–Moderation Analysis

Chaudhary

Islam

2021

Global Business Review

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“…Atendiendo a la necesidad de contar con destinos turísticos de calidad, algunos investigadores proponen modelos y escalas de medición para evaluar la calidad del servicio prestado por los destinos turísticos (Vajčnerová et al, 2012). Otros investigadores sugieren medir el grado de satisfacción generado por la calidad del servicio proporcionado al turista en destinos específicos (Sukiman et al, 2013;Bhat & Qadir, 2013) y su relación con la imagen e intención de revisitar el destino (Tosun et al, 2015, Bhat & Qadir, 2015Moon & Han, 2018). La mayor parte de los investigadores y especialistas en turismo destacan la ausencia de investigaciones válidas y confiables sobre la percepción y medición de la calidad del servicio y, por consiguiente, consideran que la investigación futura se debe orientar a la evaluación de la calidad del servicio prestado por el destino turístico (Ryglova et al, 2015).…”

Section: Competitividad Y Gestiónunclassified

La medición de la calidad del servicio en destinos turísticos: una revisión desde Colombia

Castañeda

2021

Innovar

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El objetivo del presente artículo es realizar una revisión de literatura sobre la medición de la calidad del servicio en destinos turísticos a nivel internacional y para Colombia. Se identifican las escalas de medición más utilizadas por los investigadores y las dimensiones que definen la calidad del servicio en los destinos turísticos bajo estudio. El análisis se llevó a cabo a través de la revisión sistemática de la literatura seleccionando artículos con palabras clave asociadas con la temática bajo estudio. Los resultados indican que la medición de la calidad del servicio es un insumo valioso para la adecuada toma de decisiones por parte de las entidades gubernamentales y privadas del turismo.

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“…Apabila aitem berada dibawah dari 0.30 akan dianggap memiliki nilai daya beda rendah dan aitem tersebut akan ditetapkan gugur. (Azwar, 2012 Berdasarkan data diatas pada tabel 2 diperoleh data sebanyak 46,8% pada…”

Section: Instrumen Penelitianunclassified

Wisata Super Premium Labuan Bajo: Mengkaji Peran Langsung dan Tidak Langsung Terhadap Visiting Intention Ditinjau dari Destination Image dan Tourist Expectation

Akhrani

Azhar

2021

personifikasi

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The Indonesian government was planning a super premium tour of Labuan Bajo to be realized in 2020, but the change in this type of tourism resulted in various changes in travel behaviour. This study aims to examine the direct and indirect role of visiting intentions to Labuan Bajo through the destination image and tourist expectation. This research involved 141 tourists who have been and who have a desire to visit Labuan Bajo. Researchers used three scales of analysis, namely the scale of destination image, traveller expectations and visiting intentions. The analysis of this study uses multiple linear regression. The results showed a direct or indirect role of the destination image toward visiting intentions. There are two direct roles obtained, the first direct role from the destination image to the visiting intention and the other direct role from tourist's expectation towards visiting intentions. In contrast, the indirect role of the destination image generated through the expectation of a traveller toward visiting intention. Other results show that there is a simultaneous role between destination image and tourist expectations of the intention to visit Labuan Bajo.

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Tourist Satisfaction in Kashmir: An Empirical Assessment

Abstract: Tourist satisfaction is one of the most important concerns of competitive destinations as it

Cited by 10 publications

References 32 publications

Impact of Perceived Risk on Tourist Satisfaction and Future Travel Intentions: A Mediation–Moderation Analysis

Impact of Perceived Risk on Tourist Satisfaction and Future Travel Intentions: A Mediation–Moderation Analysis

La medición de la calidad del servicio en destinos turísticos: una revisión desde Colombia

Wisata Super Premium Labuan Bajo: Mengkaji Peran Langsung dan Tidak Langsung Terhadap Visiting Intention Ditinjau dari Destination Image dan Tourist Expectation

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