Toward Sustainable Program Innovation

Johnson, Meredith A.; Simmons, W. Michele; Sullivan, Patricia

doi:10.4324/9781315538174-1

Cited by 13 publications

(14 citation statements)

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“…Lean methodology has been proposed to develop technical communication programs (see Johnson et al, 2018). A term that has its roots in manufacturing, lean is about optimizing resources by making data-driven interventions and then communicating with stakeholders using metrics that inspire further actions (cf.…”

Section: Understanding Lean Methodology and Actionable Metricsmentioning

confidence: 99%

Lean Data Visualization: Considering Actionable Metrics for Technical Communication

Verhulsdonck

Shah

2020

Journal of Business and Technical Communication

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Analyzing data gathered around COVID-19 can increase our understanding of its spread and the social and economic impacts. Data visualizations can help various stakeholders understand the outbreak. To this end, this article seeks to understand how COVID-19 data dashboards utilized actionable metrics to inform various stakeholders. Used in lean methodology, actionable metrics specifically tie data visualization to actions to improve a specific situation. The authors discuss how actionable metrics were used in COVID-19 data dashboards to inspire actions of various stakeholders by modeling different outcomes through future projections. In turn, the authors explore how actionable metrics in data dashboards can inform new business and technical communication practices for data visualization.

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Section: Understanding Lean Methodology and Actionable Metricsmentioning

confidence: 99%

Lean Data Visualization: Considering Actionable Metrics for Technical Communication

Verhulsdonck

Shah

2020

Journal of Business and Technical Communication

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“…Curriculum and instructional designers on the topic, especially in EFL and Japanese educational context would do well to read this article as a case study on how to develop bridging courses, how to design the courses with the certificate in mind, and how to go through the curriculum design and potential administrative challenges. Research by McCraken et al [7] mentioned work done by Johnson, Simmons, and Sullivan [8] who suggested that we should see TC comprehensive certificates as a way of maintaining a sustainable program by making use of existing resources. Such certificates can address what Johnson, Simmons, and Sullivan [8] identify as the "seven tenets" of lean technical communication.…”

Section: Discussionmentioning

confidence: 99%

“…Research by McCraken et al [7] mentioned work done by Johnson, Simmons, and Sullivan [8] who suggested that we should see TC comprehensive certificates as a way of maintaining a sustainable program by making use of existing resources. Such certificates can address what Johnson, Simmons, and Sullivan [8] identify as the "seven tenets" of lean technical communication.…”

Section: Discussionmentioning

confidence: 99%

Importance of Technical and Professional Writing Certificate Program in a Japanese Computer Science Context

Roy

Yasui

2021

SHS Web Conf.

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Technical communication (TC) as a subject, and more so a department in the university curriculum are few and far between in the Japanese educational context, even with STEM education. As part of this paper, an exploratory pilot study is described explaining the overall importance of such a TC certificate program and how an optional TC feeder course could help students understand the value of the TC and professional communication (PC) discipline for a typical Japanese computer science academic context, in preparation for the job market. Further, such a TC-focused introductory feeder course helps the university administration, students and teachers better understand how computer science as a discipline should also emphasize on technical and professional writing and communication skills in the language curriculum, for better project management, and helping students develop soft skills for the market. Further, another strong argument for such coursework (offered in English as a medium of instruction) is also related to developing students’ entrepreneurial and transition skills for the market. This paper highlighted on one such rare certificate program and feeder course in the computer science (CS) department of a Japanese technical university which helped students understand the scope of the market, how technical communication as a discipline has wide-ranging opportunities, besides helping students develop basic understanding of content areas such as manual and information design, usability, content management and delivery, technical language, visualisation etc. Finally, the paper ends with a discussion of a few of the well-known TC certificate programs and TC organizational infrastructure in the US academia, and how we can catch up with that trend in Japanese higher education.

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“…Community-engaged learning requires vast time resources from faculty who first need to identify and cultivate relationships with community stakeholders and then address the learning outcomes for their classes and the needs of the community simultaneously (Johnson, Simmons, & Sullivan, 2017). For instructors new to their university, or to community-engaged learning, or to the local nonprofit scene, finding organizations is an additional problem (McEachern, 2001).…”

Section: Literature Reviewmentioning

confidence: 99%

An Approach for Incorporating Community-Engaged Learning in Intensive Online Classes: Sustainability and Lean User Experience

Batova

2020

Technical Communication Quarterly

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Toward Sustainable Program Innovation

Cited by 13 publications

References 0 publications

Lean Data Visualization: Considering Actionable Metrics for Technical Communication

Lean Data Visualization: Considering Actionable Metrics for Technical Communication

Importance of Technical and Professional Writing Certificate Program in a Japanese Computer Science Context

An Approach for Incorporating Community-Engaged Learning in Intensive Online Classes: Sustainability and Lean User Experience

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