Towards a Maturity Model for Cloud Service Customizing

Avila, Oscar; Paez, Cristian; Correal, Darío

doi:10.1007/978-3-030-32475-9_21

Cited by 2 publications

(1 citation statement)

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“…Service quality which is a trait of the vendor has been proved to be a critical factor of the cloud computing adoption [21]. erefore, there have been calls for more research on service capability of cloud computing vendors (e.g., [22][23][24]).…”

Section: Introductionmentioning

confidence: 99%

Investigating the Impact of Cloud Computing Vendor on the Adoption of Cloud Computing

Zhang

Liu

Guo

2021

Mobile Information Systems

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Cloud computing offers significant impacts on organization by changing how information systems are developed, deployed, operated, maintained, and paid for. Therefore, the adoption of cloud computing becomes the focus of relevant research; however, previous studies have mostly studied the factors affecting cloud computing adoption from the perspective of adopters, ignoring the influence of the vendors. This study defines cloud service capability and develops scale to measure it from the perspective of cloud computing vendors to empirically examine the impact of the supply-side of cloud computing. The initial scale of cloud service capability is constructed using qualitative research, and the formal scale is obtained after two rounds of pretest. The statistical results of matched data collected from 132 cloud computing vendors and their users show that cloud service capability significantly affects cloud computing adoption. This study shifts the research perspective on cloud adoption to make theoretical contributions and management insights from the perspective of cloud computing vendors.

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