Towards a structure of a pattern language for visualising in business processes

Blattmeier, Monika

doi:10.1145/3489449.3489983

Cited by 2 publications

(1 citation statement)

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“…On the one hand, the business process patterns were supported with further application examples, and on the other hand, they were changed if they did not correspond to the ideas that were considered correct. For example, for their visualizations, the students adapted the patterns of visual learning that had been documented in a preliminary stage of the VisualBP project (Blattmeier, 2020(Blattmeier, , 2021 in a co-evolution. The students' visualizing constantly followed Dan Roam's four-stage process of visual thinking (Roam, 2008).…”

Section: Methods For Studying the Aesthetic Qualities Of Business Pro...mentioning

confidence: 99%

The aestheticization of business processes: Visualizing their Gestalt for collective thinking

Blattmeier

2023

Journal of Information Technology

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Business processes, simply defined by Davenport as “structures for action”, organize the creation of value in a company. In addition to being carried out visibly, processes also have an inner dimension which remains hidden in the existing mechanistic metaphor of process management models. Aesthetic business processes draw from systems theory and Gestalt theory in order to uncover this inner dimension. The aim of this phenomenological investigation presented here is to describe the super-summative nature of business processes, in other words, to understand them holistically as a Gestalt. Mechanical Engineering students at a university of applied sciences analyzed business processes at different companies to discover patterns which they then visualized with the process participants at those companies. They used Christopher Alexander’s pattern language as a paradigm to make implicit knowledge buried in those business processes explicit. Using this technique, the structure of a pattern language for business process was developed, offering patterns for visualization as a tool for collective thinking and as a form for expressing the Gestalt of aesthetic business processes. The shared visualizations highlighted the nature of the business processes and made it possible to see, in a metaphorical way, their significant interactions.

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Section: Methods For Studying the Aesthetic Qualities Of Business Pro...mentioning

confidence: 99%