Towards Architecting a Knowledge Management System: Requirements for an ISO Compliant Framework

Kudryavtsev, Dmitry; Sadykova, Dinara

doi:10.1007/978-3-030-35151-9_3

Cited by 11 publications

(10 citation statements)

References 27 publications

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“…The standard makes clear that KM serves business objectives (Sections 5.1, 5.2, 6.2 and 9.2.1, ISO 30401), emphasizing the roots of KM in the strategic management literature (Tzortzaki and Mihiotis, 2014). As a strategic instrument, the KMS is a subsystem of the whole organization (Kudryavtsev and Sadykova, 2019;Wagner, 2020), comparable to quality management, risk management (Herdmann, 2020), and asset management. Its processes are embedded in and intertwined with those of the organization and its purpose is to serve business objectives.…”

Section: Nature Of Knowledge Managementmentioning

confidence: 99%

“…Managers and auditors in search of orientation for building or evaluating a KMS should look to the rich empirical literature (Kudryavtsev and Sadykova, 2019). After 40 years of research, there is hardly a setting which has not been discussed.…”

Section: Operationalize the Iso 30401 Based On Empirical Evidencementioning

confidence: 99%

“…Bressler et al (2020) suggest the use of the ISO 30401 as a guide for controlling knowledge-induced value creation. Kudryavtsev and Sadykova (2019) examine how the ISO 30401 standard may be integrated into enterprise architecture models, integrating KM with other management systems as well as technologies and IT systems in the organization.…”

Section: Approaches To the Iso 30401mentioning

confidence: 99%

“…The ISO 30401 aims to improve performance, but it gives only limited advice on how to achieve it (Kudryavtsev and Sadykova, 2019;Maximo et al, 2020). In an effort to provide a cross-industry standard, it describes KMS and how to implement them in very broad terms.…”

Section: Knowledge and Value Creationmentioning

confidence: 99%

“…To date, the ISO 30401 has been examined at a general level, with the analysis focusing on advantages of and criticisms to the overall structure and content of the standard (Milton and Lambe, 2016;Corney, 2018;Maximo et al, 2020). There have also been some publications on specific narrow aspects of the ISO 30401, such as its implications for risk management (Herdmann, 2020), controlling (Bressler et al, 2020) or enterprise architecture models (Kudryavtsev and Sadykova, 2019). The standard has, however, not yet been systematically linked to the theoretical literature it is derived from and relates to.…”

Section: Introductionmentioning

confidence: 99%

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The ISO 30401 knowledge management systems standard – a new framework for value creation and research?

Pawlowsky

Pflugfelder

Wagner³

2021

JIC

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PurposeThe article reviews major developments in the literature on knowledge management and intellectual capital management. It provides a description and visualization of the structure and content of the ISO 30401 and critically benchmarks its clauses against comprehensive taxonomies from the literature.Design/methodology/approach2018 saw the release of the ISO 30401 Knowledge Management Systems Standard, a type A regulation which may serve as a basis for certification. It builds on and integrates a broad and conceptually diverse literature on knowledge resources (e.g. intellectual capital theory, knowledge management theory). This article aims to show how the management systems standard relates to the literature it is built on and provides directions for its further operationalization by certification bodies and implementation by managers.FindingsThe ISO 30401 successfully integrates a diverse body of literature in a broadly applicable cross-industry standard. To operationalize and implement it, certification bodies and managers should build on empirical evidence of “what works,” taking into account market characteristics as well as organizational properties. Further research should support the implementation of the standard by developing KM measurement frameworks and context-specific studies of KM tools and methods.Originality/valueThis article is the first to systematically compare the ISO 30401 to the underlying theory. This paper uncovers avenues for research and makes suggestions for the standard's operationalization in practice.

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