Towards Designing Mobile Banking User Interfaces for Novice Users

Adama, Victor Ndako; Shehu, Ibrahim Shehi; Adepoju, Solomon Adelowo; Jimoh, Rasheed Gbenga

doi:10.1007/978-3-319-58637-3_14

Cited by 4 publications

(5 citation statements)

References 15 publications

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“…The details of the volume data are as follows, while the numbers in brackets indicate the total number of publications: (a) published in English (887), (b) the subject area is from: computer science (803), decision sciences (40), engineering (198), mathematics (197) and social sciences (103), and (c) the document type is: conference proceedings (666), journal articles (196) or book chapters (25). The peak year is 2017 (140), followed by the years 2015 (110), 2018 (104) and 2016 (101), with an average of 74 documents published annually between 2008-2018 ( Figure 1).…”

Section: Search Execution a Search And Selectionmentioning

confidence: 99%

Usability of Mobile Applications: A Systematic Literature Study

Weichbroth

2020

IEEE Access

171

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Since the release of the first mobile devices, the usability of on-board applications has been the concern not only of software vendors but hardware manufacturers as well. The academia community later willingly joined the discussion on usability in terms of theory and empirical measurement, having experience and knowledge in desktop settings. At first sight, such a background should guarantee a solid foundation to conduct research on software usability in a new setting. However, a preliminary study on the subject matter revealed methodological disorder in contemporary literature. As a matter of fact, a need emerged to review existing usability definitions, attributes and measures to recognize all associated aspects. In order to fill this void, we conducted a systematic literature review on usability studies indexed by the Scopus database and devoted to mobile applications. The input volume covers 790 documents from 2001 to 2018. The data analysis shows that the ISO 9241-11 usability definition has been adopted in an unchanged form and popularized as the standard by the HCI community. Secondly, in total, 75 attributes were identified and analysed. The most frequent are efficiency (70%), satisfaction (66%) and effectiveness (58%), which directly originate from the above definition. Subsequently, the less frequent are learnability (45%), memorability (23%), cognitive load (19%) and errors (17%). The last two concern simplicity (13%) and ease of use (9%). Thirdly, in the evaluation of usability, controlled observation and surveys are two major research methods applied, while eye-tracking, thinking aloud and interview are hardly used and serve as complementary to collect additional data. Moreover, usability evaluations are often confused with user experience dimensions, covering not only application quality characteristics, but also user beliefs, emotions and preferences. All these results indicate the need for further research on the usability of mobile applications, aiming to establish a consensus in the theory and practice among all interested parties.

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Section: Search Execution a Search And Selectionmentioning

confidence: 99%

Usability of Mobile Applications: A Systematic Literature Study

Weichbroth

2020

IEEE Access

171

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“…1. Terminology: LL was the most prevalent term used exclusively in 19/33 studies [2,[9][10][11][12][13][14][15][16][17][18][19][20][21][22][23][24][25][26]. Meanwhile, SL was used solely in 4/33 studies [27][28][29][30].…”

Section: Resultsmentioning

confidence: 99%

“…2. Definition: 14 studies lacked explicit user definition while the rest used 'educational level' (7/33) [14,20,21], [26,27,34,35], 'reading and writing skills' (6/33) [9,16,19,23,30,32], and 'experience with technology' (4/33) [23,25,35,40]. A few studies (3/33) adopted a combination of the above [23,35,40].…”

Section: Resultsmentioning

confidence: 99%

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Defining Functional Illiteracy to Empower Inclusive Technology Design

Mohammed,

Uren,

Joel-Edgar

et al. 2023

Proceedings of the 4th African Human Computer Interaction Conference

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Limited literacy presents a significant challenge in HCI research, yet the field lacks consistent definitions and measurement criteria.Researchers often interchange terms such as 'functional illiterates,' 'low literates,' and 'semi-literates,' further complicating the field. This paper conducts a systematic literature review (SLR) of 33 HCI studies, revealing concerns about the absence of a definition in 41% of the studies and the lack of measurement technique in 74%. Based on the results from our SLR and relevant research beyond HCI, we propose the following work-in-progress definition. 'Functional illiterates are motivated adults with some familiarity with text but insufficient to fully comprehend meanings and low skills in the measured digital skill, with enough language proficiency in the study language if they are literate in their native language. This understanding, coupled with addressing the identified issues, will empower the HCI4D community to design more inclusive technology solutions for functionally illiterate users in developing countries.CCS CONCEPTS •Social and professional topics~User characteristics •Human-centered computing~Accessibility~Accessibility theory, concepts and paradigms •Human-centered computing~Human computer interaction (HCI)~HCI theory, concepts and models.

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“…However, the proposal covers only paddy farmers, and a thorough study is required to propose more metaphors and design more generalized text-free interfaces. Adama et al studied existing banking systems in Nigeria and proposed an enhanced interface for novice users [41]. The authors exploit reduced scrolling, visual clues, voice support, and avoiding hierarchical menus to reduce the anxiety of novice users.…”

Section: Related Workmentioning

confidence: 99%

Localized Text-Free User Interfaces

et al. 2022

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User interface is an essential element of an information system from the user perspective. The use of text in the user interface presents a challenge to some users, such as illiterate, elderly, non-local language speakers, or users with any disabilities. Numerous studies have proposed text-free user interfaces based on non-textual aids such as pictograms, audio, video, or specialized hardware. Such rich elements in the user interface have implications for an information system's storage and processing requirements. We propose using concept hierarchies to present a dynamic interface to a user based upon user characteristics. A drill-down approach may present more specific interface elements to a user, and a roll-up scheme can identify more generalized interface elements. The proposed scheme can be used to manage internal data of large user interfaces with a rich set of features more effectively as it is computationally inexpensive than sequential processing techniques. We also explore various physical and psychological characteristics of elements and evaluate user preference for them. The results of a survey of 200 respondents show that users consider the use of various colors, alignments, mental models, and look & feel to be essential criteria in interface design. We also conclude that size of interface elements and the use of characters for expressing emotions are significantly important characteristics in interface design. The future work will apply the proposed scheme to a full spectrum of applications ranging from enterprise systems to mobile applications.

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Towards Designing Mobile Banking User Interfaces for Novice Users

Cited by 4 publications

References 15 publications

Usability of Mobile Applications: A Systematic Literature Study

Usability of Mobile Applications: A Systematic Literature Study

Defining Functional Illiteracy to Empower Inclusive Technology Design

Localized Text-Free User Interfaces

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