TQM techniques as an innovative approach in sport organisations management: toward a conceptual framework

Abstract

Abstract:One of the most important aspects that sport organisations need to pay attention when it comes to being competitive is the use of total quality management (TQM) techniques. The aim of this paper is to develop a conceptual framework of the use and influence of TQM techniques in the sports organisations' performance by providing the relationship between these techniques and overall performance. Our conceptual framework is based on the influence of these techniques: quality circles, benchmarking, continuous improvement (kaizen), empowerment and outsourcing. These techniques contribute to increase the overall quality, increase innovations, increase the employees' involvement and loyalty and increase the financial stability of sport organisations.Keywords: total quality management; TQM; TQM techniques; sport organisation; quality programs; performance.Reference to this paper should be made as follows: Rexhepi, G., Ramadani, V. and Ratten, V. (2018) 'TQM techniques as an innovative approach in sport organisations management: toward a conceptual framework', Int.

Coronavirus disease (COVID-19) and sport entrepreneurship

“…The field of sport entrepreneurship has grown tremendously in recent years and is associated with a greater awareness of the entrepreneurial nature of sport (Rexhepi et al, 2018). Whilst there is no question that entrepreneurial studies of sport are important there also needs to be an exploration of how sport entities respond to crisis.…”

Management quality evaluation of sports clubs for the disabled applying the Common Assessment Framework (CAF)

“…Tsitskari, Tsiotras and Tsiotras (2006) tried to measure service quality in sport services. Scientific literary works provide various quality assessment models for organizations: SERVQUAL model (Parasuraman, Zeithaml, & Berry, 1988), European Consumer Satisfaction Index (ECSI) model (Fornell, 1992;Bayol, de la Foye, Tellier, & Tenenhaus, 2000), Total quality management (TQM) model (Robinson, 1997;Rexhepi, Ramadani, & Ratten, 2018), Deming management model (DMM) (Anderson, Rungtusanatham, & Schroeder, 1994;Rodrigues, Valdunciel, & Miguel-Dávila, 2014) and other. The Common Assessment Framework (CAF) is a total quality management tool developed by the public sector for the public sector, inspired by the Excellence Model of the European Foundation for Quality Management (Nogueiro, & Saraiva, 2008;CAF, 2013).…”

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