Training perspectives in the new labor normality

GONZÁLEZ-HERRERA, Karina Concepción; MARTÍN-SÁNCHEZ, Stephany Giselle

doi:10.35429/ejm.2023.31.14.24.38

Cited by 2 publications

(2 citation statements)

References 44 publications

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“…Likewise, total quality in the tourism sector is considered as a business culture that is based on external and internal excellence, in the first case, the aim is to satisfy customers as far as possible based on prior knowledge of their needs, desires and motives. In the second, the company seeks maximum efficiency by offering products that meet quality standards and competitive prices (Alvarez:2003;González, et al, 2021;González-Herrera and Martín-Sánchez, 2023).…”

Section: Quality In Tourism Goods and Servicesmentioning

confidence: 99%

Sustainable tourism. Puebla and other entities

GONZÁLEZ-HERRERA,

MORAN-BRAVO,

ORTEGA-PÉREZ

2023

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This document is forged as collaborative research carried out by researchers of our country Mexico, in the constant search for an update and proximity in rural localities of different entities. The importance of taking advantage of the environment, nature and its infrastructure represents a value for each territory, sustainability allows that in the future the new generations make use of these and are generationally enjoyable through awareness, awareness, orientation, training of the inhabitants of these. One of the ways in which the wealth of the territories has been valued is through tourism, being that tourism is to make a trip, but with the next return of the place from where it leaves in an original way (Ardilla, 2015). Sustainable tourism is realized when the tourist, who is the one who goes to another place for reasons other than the usual one, considers conscious actions whose positive effects have an impact on the present and the future, considering economic, social, and environmental aspects (Saeteros et al., 2019). Through the opening of businesses in the new labor normality, following the mobility limitations required in the countries of the world, generated by the COVID-19, it was clearly perceived the economic impulse that influenced the tourist influx to the archaeological zones, the Magical Towns of Mexico, the desert areas and the municipalities with beaches, among other characteristics that allow highlighting the attractive and that mobilizes people to make these places enjoyable. It is then, when great challenges are rescued, from environmental care, gastronomy as cultural legacies, infrastructures that are currently enjoyed and the revaluation of mobility for tourism purposes and its impact on the receiving localities, from a social, territorial and mobility scope.

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Section: Quality In Tourism Goods and Servicesmentioning

confidence: 99%

Sustainable tourism. Puebla and other entities

GONZÁLEZ-HERRERA,

MORAN-BRAVO,

ORTEGA-PÉREZ

2023

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Section: Quality In Tourism Goods and Servicesmentioning

confidence: 99%

Quality tourism services in the municipality of Puebla

MORÁN-BRAVO,

OSORIO-GÓMEZ,

HERRERA-SANCHEZ

2023

Sustainable Tourism. Puebla and Other Entities

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This research was conducted in the municipality of Puebla, with the objective of knowing the tourists' opinion regarding the quality of tourism products and services offered in the municipality of Puebla. As well as the participation of public and private sector among the different management actions that promote sustainability of tourism in the capital of Puebla. Nowadays, it is essential to offer high quality goods and services that satisfy the customer and exceeds their expectations, in a scheme of social responsibility and commitment to the environment, conservation of historic buildings and quality in gastronomy. To this end, the implementation of standards that regulate the quality of products and services in accordance with ISO 9001, 14001, 22000, 26000, related to tourism activities is considered. The qualitative-quantitative mixed method was applied. To obtain the information, 359 surveys were applied to tourists who visited the capital city of Puebla. Among the main results, it's highlighted how visitors feel respect to safety, quality of goods and services offered by the different suppliers, more than 70% of the tourists were satisfied. Concerning the implementation of ISO stardards, the 26000:2010 standard was the most used by companies, Social Responsibility followed by the 14001:2015 Environmental Management, among the conclusions, the implementation of ISO standards should be applied in all companies that offer tourism products and services, in order to meet the requirements of tourists and keep a relationship of respect and social responsibility with sustainability and the environment.

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Training perspectives in the new labor normality

Cited by 2 publications

References 44 publications

Sustainable tourism. Puebla and other entities

Sustainable tourism. Puebla and other entities

Quality tourism services in the municipality of Puebla

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