Transition process activities and team efficacy of flight attendants

Ku, Edward C.S.; Chen, Fei-Hung; Wei, Kirsten

doi:10.1016/j.jairtraman.2014.06.017

Cited by 4 publications

(1 citation statement)

References 44 publications

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“…The application of leadership is also evident in the airline industry (Smith et al, 2018;Dewan, 2015;Pearce, Wassenaar, & Manz, 2014;Church, 1995). For instance, Ku, Chen, and Wei (2014) referred to a specific service design of flight attending position that requires high standards of team operation during the flight and suggests that shared leadership would positively affect the process through which transition process activities are related to enhanced team efficacy among cabin crews. As another facet of leadership in the organization, servant leadership has been found to be significantly linked with employee performance outcomes (Ashill, Rod, & Carruthers, 2008;Barbuto & Wheeler, 2006).…”

Section: Hypothesismentioning

confidence: 99%

The impact of ethical leadership on counterproductivity among cabin crews

Bouzarı¹,

Safavı²,

Vatankhah³

2020

EJTR

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Underpinned by signalling theory, this study develops and tests a research model that posits personjob fit and person-organization fit as the mediators in the relationship between ethical leadership and counterproductive work behaviour. Through a quantitative research method and judgmental sampling, data were collected from 192 flight attendants in the private and public airline companies in Iran in three different waves. To control common method variance, this study applied procedural and statistical remedies. The results emerging from this study show that implementing ethical leadership behaviours by airline managers sends signals concerning ethical values of the organization among cabin crews which results in greater perceived ethical values fit in terms of person-organization and person-job fit. Cabin crews, who perceive high levels of fit with the job and the airline, are less expected to involve in counterproductive work behaviour. The study discusses theoretical implications and provides useful recommendations for managers in the airline industry.

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Section: Hypothesismentioning

confidence: 99%

The impact of ethical leadership on counterproductivity among cabin crews

Bouzarı¹,

Safavı²,

Vatankhah³

2020

EJTR

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The effects of paternalistic leadership on workplace loneliness, work family conflict and work engagement among air traffic controllers in Turkey

Öge

Çetin

Top

2018

Journal of Air Transport Management

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Kabin Amirlerinin Hizmetkar Liderlik Davranışları Kabin Memurlarının İş Tatmin Düzeyi Üzerinde Etkili midir? Tam Hizmet Sağlayıcı Bir Havayolu İşletmesinde Araştırma

Erdağ

Arslantaş

2021

İzmir İktisat Dergisi

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Bu çalışmada tam hizmet sağlayıcı iş modelini benimseyen havayolu işletmelerinin örgüt yapısı, kültürü ve insan kaynakları uygulamaları dikkate alınarak kabin görevlilerinin iş tatmin düzeyinde hizmetkar liderliğin etkisi araştırılmıştır. SPSS 22 ve AMOS 24 istatistik paket programları kullanılarak yapılan araştırmada kabin amirlerinin hizmetkar liderlik davranışları sergilemesinin kabin memurlarının iş tatmini üzerinde anlamlı bir etkisinin olmadığı görülmüştür. Genellikle formal bir şekilde yapılandırılan tam hizmet sağlayıcı havayolu işletmelerinde örgüt kültürü ve insan kaynakları uygulamalarının etkisiyle çok sayıda prosedür ve çalışma talimatı yayınlanmaktadır. Bu nedenle kabin amirlerinin hizmetkar liderlik davranışları sergilemesine uygun bir çalışma ortamı bulunmamaktadır.

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Transition process activities and team efficacy of flight attendants

Cited by 4 publications

References 44 publications

The impact of ethical leadership on counterproductivity among cabin crews

The impact of ethical leadership on counterproductivity among cabin crews

The effects of paternalistic leadership on workplace loneliness, work family conflict and work engagement among air traffic controllers in Turkey

Kabin Amirlerinin Hizmetkar Liderlik Davranışları Kabin Memurlarının İş Tatmin Düzeyi Üzerinde Etkili midir? Tam Hizmet Sağlayıcı Bir Havayolu İşletmesinde Araştırma

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