Transparency policy and students’ satisfaction and trust

Medina, Cayetano; Rufín, Ramón

doi:10.1108/tg-07-2014-0027

Cited by 21 publications

(21 citation statements)

References 43 publications

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“…On the other hand, the inhibitors to quality culture development are related to the lack of empowerment of students and academic staff represented by not involving them in decision-making processes which additionally lack transparency [2,151]. Ignoring the evolving needs of students, academic staff and administrators, as well as the lack of sufficient financial, material and human resources also constitute serious barriers to QC improvement.…”

Section: The Quality Culture Conceptmentioning

confidence: 99%

Trust-Based Quality Culture Conceptual Model for Higher Education Institutions

2018

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Higher Education Institutions (HEIs) play a crucial role in societies as they enhance the sustainable development of nations. In a context of increasing competition and financial difficulties in higher education institutions, the loyalty of students, faculty and administration staff as well as institutional reputation are key factors for survival and success. They are built upon trust and high quality of services rendered by HEIs. The intentional development of trust serves the purpose of enhancing the quality culture in higher education. The concept of quality culture has become a natural successor of quality management and quality assurance in universities presenting a new perspective for viewing quality at HEIs—as a combination of structural and managerial with cultural and psychological components. This paper provides an elaboration of a novel Trust-Based Quality Culture Conceptual Model for Higher Education Institutions which presents the perceived interconnections between trust and quality culture at HEIs. It can form a source for an inquiry process at HEIs, thus contributing to better contextual diagnosis of the stage where HEI is in the process of building the quality culture based on trust. The findings of this study are important in better understanding the quality culture development in HEIs that is based on trust, loyalty and reputation. It may have an impact on the decision-making processes concerning HEIs’ management. The proposed model contributes to the need for greater clarity, ordering and systematization of the role of trust in the processes of quality culture development.

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Section: The Quality Culture Conceptmentioning

confidence: 99%

Trust-Based Quality Culture Conceptual Model for Higher Education Institutions

2018

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“…Currently, due to various financial crises and scandals worldwide, organizations are under pressure from stakeholders, shareholders and regulators to be more transparent [30]. Transparency is a way to achieve accountability and public trust in organizations [26,29,32,33]. It is a roadmap to enhance financial and organizational performance [34], and to drive the effectiveness of the company and extend democratic practice [35].…”

Section: Transparency and Effective Humanitarian Logistics (Hl)mentioning

confidence: 99%

“…It can increase significantly the flow of current and future funding toward the organization [29]. It reduces the magnitude of periodic surprises about a firm's performance and reduces stock price volatility [26]. After the financial scandals that have damaged the stakeholders' trust and increased their demands for organizational transparency, HOs have been issuing codes of corporate governance, regulations and transparent strategies to firms by indicating who, to whom, how and what information should be disclosed within and outside the organization [44].…”

Section: Disclosure Of Informationmentioning

confidence: 99%

“…Governance is a unique way in which an organization organizes itself to make decisions, intervene in conflicts and exercise its legal rights [26]. Governance is an imperative part of transparency and accountability of the organization [46].…”

Section: Corporate Governancementioning

confidence: 99%

“…Good corporate governance is offering signs of transparency to hold officers and directors accountable [43]. Furthermore, trusted stakeholders are indicators of good corporate governance [26]. In terms of HL good corporate governance is fulfilling the desire of donors, whilst also taking account of other stakeholders' interests [49].…”

Section: Corporate Governancementioning

confidence: 99%

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The Role of Transparency in Humanitarian Logistics

2019

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Human suffering has increased in recent years owing to increased intensity ad frequency of disasters. These are expected to further increase in the coming years due to climate change. Although natural disaster risks to humans cannot be completely eliminated, they can be minimized through efficient and effective humanitarian logistics (HL). Considering the importance of HL in reducing the impacts of disasters through fair distribution, this study aims to address the following question: “How can the performance, efficiency and effectiveness of HL be improved through transparency?” The primary data were collected through an online structured questionnaire from the employees participating in relief operations in Pakistan. This specific research model is reflective. Therefore, a covariance-based structure equation model (CB-SEM) based on confirmatory factor analysis (CFA) with SmartPLS software was used. The study tested the items’ reliability, discriminate validity, goodness of fit, and psychometrical soundness of the hypothesized model. The study results indicate that the relationship between predictor variables (disclosure, clarity, accuracy, corporate governance, decision making and accountability) and the response variable (effective HL) is mediated by public trust. Furthermore, the study suggests that public trust plays an imperative role in enhancing the performance, efficiency and effectiveness of HL. In addition, first, the study findings are expected to be beneficial for all stakeholders of disaster risk management, especially for governments, donors and humanitarian organizations (HOs), because they are persistently seeking strategies to assist victims. Second, most importantly, this study raises awareness of the need to carefully evaluate decisions related to the fair distribution of relief items. Third, the structure of this article reveals research gaps and promising areas for further research. This article provides a deeper understanding of transparency in HL using empirical data, which has not been explored before.

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