“…Case-based reasoning (CBR) has been used in both cognitive science and artificial intelligence [32], it makes use of the most similar previous cases to solve new problems [32,30,27]. Since the early 1980s, CBR has been successfully applied in various fields such as legal reasoning [42,5,6,45], planning [28,14,25,15,34], E-commerce [41,18], medical diagnosis [4,19,9,40], incident management [49,24], and risk analysis [35,23].…”