TRIZ and LSS Integrated Models Assessment: A Holistic Model Development for Organizations’ Excellence

Abstract

Today, the business world is in extreme competition. Every organization is striving hard to find an ideal strategy to stand out from the rest of its competitors. However, achieving Excellence is far from easy, and faced with problems. Organizations usually use improvement approaches with experts in Total Quality Management (TQM), Lean Management (LM), and Lean Six Sigma (LSS) to overcome punctual problems. Unfortunately, companies still need a holistic and innovative framework involving the organization staff for solving problems. Therefore, this paper proposes a futuristic framework for organizations' improvement integrating TRIZ and LSS from the strategy to operational execution. The proposed model was based on a literature review on excellence, LSS, and TRIZ. Furthermore, the Authors' experience as academics, researchers, and industrialists facilitate the framework experimentation in a real context. The results show that the framework allows companies to develop a continuous improvement culture, focus on priorities and develop an innovative approach to solving problems. This system will enable future research and management systems to take the framework as a basis for continuous improvement and to open the opportunity to discover TRIZ differently.